Devan Hess
Nashville,TN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Quick-thinking Leader recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
8
8
years of professional experience
Work History
Team Lead
Capstone Logistics LLC.
04.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Military Police Officer
National Guard
05.2015 - 04.2021
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Documented and organized security information accurately and efficiently.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Maintained 100% accountability of assigned equipment worth more than $100,000.
- Checked vehicle equipment for proper functioning prior to use.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Conducted searches of individuals, vehicles and premises.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Process Assistant
Amazon
01.2020 - 01.2021
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Walmart Supervisor
Walmart
01.2018 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
Education
High School Diploma -
Leeds High School
Leeds, AL05.2016
Skills
- Report Exceptions
- Team Member Motivation
- Job Assignments
- Corrective Actions
- Complaint Resolution
- Equipment Maintenance
- Guest Satisfaction
- Performance Improvement
Accomplishments
Consecutive Guidon holder in company platoon during military service.
Timeline
Team Lead
Capstone Logistics LLC.
04.2022 - Current
Process Assistant
Amazon
01.2020 - 01.2021
Walmart Supervisor
Walmart
01.2018 - 01.2020
Military Police Officer
National Guard
05.2015 - 04.2021
High School Diploma -
Leeds High School