Devan Kelley

• Supervised daily operations and ensured team adherence to company policies.
• Coordinated staff schedules to meet peak service demands effectively.
• Trained new employees on customer service standards and operational procedures.
• Monitored food safety practices to ensure compliance with health regulations.
• Implemented inventory management practices to maintain stock levels efficiently.
• Created monthly reports outlining progress on key initiatives.
• Prioritized and delegated tasks for efficient completion within team environment.
• Collaborated with senior management to develop annual operational plans.

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed strategies to increase team productivity and improve customer service levels.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.

In charge of the entire store. An ambassador of freight going in and out of the store. Control of inventory, along with cash handling when working in the cash office. Lead the team to success while completing multiple task together.

I also teach and train numerous amounts of new associates to help them to be the best successful associate they can be. I also help associates promote up in the company.

• Resolved escalated customer complaints or queries promptly and efficiently.
• Monitored team performance against targets, taking corrective action where necessary.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

• Greeted guests in a friendly and welcoming manner.
• Prepared tables for meals by setting up items such as linens, silverware, and glassware.
• Informed customers of daily specials and menu changes.
• Brought food and beverages to the table in a timely manner.
• Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
• Took orders from customers accurately and delivered to kitchen staff promptly.

I also was a “Red Shirt Trainer” on the grill as well as a Server. So with being cross trained i provided multiple teachable moments to my peers.

• With my role I managed the entire store. Handling ordering, inventory, scheduling, food cost, and maintaining company goals.
• Conducted regular performance reviews for employees to identify areas of improvement.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Covered different accounts with the company. From MLB, to insurance agent, and also FedEx Domestic Trace.
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• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
• Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
• Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
• Facilitated resolution of conflicts between team members when necessary.
• Developed and maintained project plans, timelines, and budgets.

• Overseer of food cost and control of labor.
• Monthly routine of inventory throughout the entire store.
• Promoted proper customer service to ensure customer retention.
• In charge of multiple bank deposits nightly at end of every shift.
• Certified in OSHA & Food SefeServ