Devan Lloyd
Newark,OH
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Key Holder
Dollar Genral
Newark, OH
09.2020 - 11.2022
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Replenished merchandise displays throughout the store as needed.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Coached staff on strategies to enhance performance and improve customer relations.
Sales Associate
TJ Max
Heath, OH
11.2019 - 08.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Certificate - Sales
Inbound Closing Program
Online09-2021
High School Diploma -
C-Tec
Newark, OH04-2019
Skills
- Teamwork and Collaboration
- Analytical Thinking
- Team Management
- Problem-Solving
- Organizational Skills
- Customer assistance
- Active listening
- Communication
- Product Knowledge
- Interpersonal Communication
Timeline
Key Holder
Dollar Genral
09.2020 - 11.2022
Sales Associate
TJ Max
11.2019 - 08.2020
Certificate - Sales
Inbound Closing Program
High School Diploma -
C-Tec
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