Summary
Overview
Work History
Education
Skills
Timeline
DeliveryDriver

Devan Maxwell

HOPE MILLS,NC

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Dependable with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.

Overview

17
17
years of professional experience

Work History

Spark Delivery Driver

Walmart
05.2025 - Current
  • Navigated optimized routes using GPS technology to ensure timely deliveries.
  • Communicated effectively with customers regarding delivery status and issues.
  • Managed multiple deliveries simultaneously while adhering to strict timeframes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Delivery Driver

DoorDash
02.2024 - Current
  • Delivered packages efficiently, ensuring timely arrivals and customer satisfaction.
  • Navigated routes using GPS technology to optimize delivery times and fuel usage.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Religious Affairs Specialist

U.S. Army
02.2015 - 11.2019
  • Developed and implemented religious support programs enhancing spiritual well-being for service members.
  • Provided guidance on ethical decision-making and moral leadership to enhance unit cohesion and resilience.
  • Managed scheduling and calendar coordination for executives, ensuring optimal time management.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Customer Service Rep

Alorica Inc.
10.2014 - 01.2015
  • Consulting with customers to determine their wireless service needs.
  • Identifying and acting upon opportunities to upsell additional Verizon Wireless products and services to new and existing customers.
  • Making two-day and two-week follow-up calls with customers to check in with them and to offer additional products and services..
  • Successfully achieving business and personal sales goals and performance metrics.
  • Following all leads and referrals and engaging in networking.
  • Attending all requested training sessions and conference calls.

Customer Service Rep

Sears Holdings Corporation
02.2014 - 10.2014
  • Determines member's needs and looks up delivery, product information and inventory availability using multiple applications and systems.
  • Attempts to convert inquiries to sales and recommends related add-on and/or promotional merchandise and services to increase profitable revenue.
  • Keyboarding proficiency
  • Strong verbal, communication and listening skills
  • Skill in and ability to use a computer, navigation skills and the Internet
  • Ability to handle multiple tasks simultaneously
  • Frequent sitting (4-7.5 hours, with rest periods scheduled accordingly), some standing and walking, bending and reaching as necessary
  • Ability to communicate with Member and Advisors while continuously wearing a telephone headset

Dietary Worker

USA Medical Center
03.2011 - 11.2011
  • Place food servings on plates or trays according to orders or instructions.
  • Carry food, silverware, or linen on trays or use carts to serve trays.
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Prepares and delivers food trays to hospital patients, performing any combination of following duties on tray line.
  • Pushes carts to halls or ward kitchen.
  • Serves trays to patients.
  • Washes dishes and cleans work area, tables, cabinets, and ovens.
  • Collects and places garbage and trash in designated containers.
  • May record amount and types of special food items served to patients.
  • May assemble and serve food items to hospital staff in cafeteria

Cashier

Raising Canes
02.2009 - 01.2010
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Answer customers' questions, and provide information on procedures or policies.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Education

Associate of Applied Science - Office Administration

Fayetteville Technical Community College
Fayetteville, NC
05-2027

High School Diploma -

C. F. Vigor High
Mobile, AL
05.2009

Skills

  • I type 40 WPM
  • PowerPoint
  • Microsoft Word
  • Positive attitude
  • Clean driving record
  • Map reading and navigation skills
  • Teamwork and collaboration

Timeline

Spark Delivery Driver

Walmart
05.2025 - Current

Delivery Driver

DoorDash
02.2024 - Current

Religious Affairs Specialist

U.S. Army
02.2015 - 11.2019

Customer Service Rep

Alorica Inc.
10.2014 - 01.2015

Customer Service Rep

Sears Holdings Corporation
02.2014 - 10.2014

Dietary Worker

USA Medical Center
03.2011 - 11.2011

Cashier

Raising Canes
02.2009 - 01.2010

Associate of Applied Science - Office Administration

Fayetteville Technical Community College

High School Diploma -

C. F. Vigor High

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Devan Maxwell