Devan Myers
Dallas
Summary
Detail-oriented and analytical insurance and mortgage professional with over 15 years of experience in mortgage services and claims adjusting. Proven track record of accurately assessing risk, evaluating financial and property documentation, and ensuring regulatory compliance in fast-paced, high-volume environments. Skilled in reviewing loan files, investigating claims, analyzing income and credit, and communicating effectively with clients, vendors, and internal teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster, Auto and Property
State Farm
07.2022 - 05.2025
- Investigated, evaluated, and settles auto and property insurance claims, ensuring timely and fair resolution in accordance with policy coverage and company procedures.
- Handled a high volume of claims, including, total loss, liability disputes, weather-related property damage, and minor to major auto collisions.
- Conducted interviews, gathered documentation, inspected property damage(virtual), and prepared detailed reports to support claims decisions.
- Negotiated settlements with policyholders, third-party claimants, attorneys, and repair shops while maintaining a focus on customer service and regulatory compliance.
- Utilized industry-standard tools and software such as Xactimate, CCC one, and State Farm's internal claims system to document findings and issue payments.
- Maintained consistent customer satisfaction scores through clear communication, empathy, and efficient claim handling, and stayed current on policy changes, state regulations, and industry best practices.
Escrow Officer
Mortgage Connect- Title Company
05.2020 - 06.2022
- Managed full-cycle real estate escrow transactions for residential and/or commerical closings, including purchase, sale, refinance and 1031 exchange transactions.
- Opened escrow files, reviewed contracts, prepared escrow instructions, and ensured compliance with state and federal real estate regulations.
- Coordinated with buyers, sellers, real estate agents, lenders, attorneys, and title officers to facilitate timely and accurate closings.
- Prepared reviewed HUD-1, Closing Disclosure (CD), and settlement statements to ensure accuracy and regulatory compliance.
- Disbursed funds, recorded legal documents (deeds etc.), and issued final title policies in accordance with underwriter and company guidelines.
- Identified and resolved title issues, lien clearances, and documentation discrepancies to prevent closing delays.
- Utilized escrow and title software such as Softpro, RamQuest, ResWare, or Qualia to manage workflow and maintain documentation.
Junior Underwriter
SWBC Mortgage
10.2016 - 05.2020
- Reviewed loan applications, credit reports, income documentation (w-2, pay stubs, tax returns), and asset statements loan program guidelines.
- Assisted senior underwriters in analyzing risk and ensuring loans met investor, FHA, VA, USDA, and conventional loan program guidelines.
- Verified accuracy of loan documents and ensured compliance with federal and state regulations(e.g., RESPA, TRID, Fair Lending).
- Communicated with loan processors, originators, and underwriters to obtain missing information clarify documentation discrepancies.
- Entered and updated loan data in LOS such as Encompass. Maintained knowledge of underwriting standards, credit policies, and compliance.
Education
Mesquite High School
Skills
- Insurance claims processing
- Property and Auto claim investigation
- Xactimate
- CCC One
- Microsoft Office Suite (Word, Excel, Outlook)
- Damage assessment
- Liability determination
- Fraud detection
- Policy coverage analysis
- Cost estimating
Certification
- All-Lines Adjuster License-TX
- Property and Casualty License
Timeline
Claims Adjuster, Auto and Property
State Farm
07.2022 - 05.2025
Escrow Officer
Mortgage Connect- Title Company
05.2020 - 06.2022
Junior Underwriter
SWBC Mortgage
10.2016 - 05.2020
Mesquite High School
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