Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.
Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
Assisted policyholders with understanding their coverage, providing clear explanations on policy terms and conditions throughout the claims process.
Senior Mortgage Loan Underwriter
Mortgage Connect LP
05.2020 - 06.2022
Independently underwrote VA and FHA loans, including manual underwrites, ensuring strict compliance with investor and agency guidelines.
Reviewed AUS findings (DU/LP) and applied manual underwriting when required.
Managed an average pipeline of 80–100 files monthly, consistently exceeding productivity and quality standards.
Analyzed and verify complex borrower profiles, including self-employed income, layered risk, and non-traditional credit.
Issued loan approvals, suspensions, or declines with clear, concise conditions and rationale.
Communicated underwriting decisions to processors and loan officers to maintain efficient workflow and customer satisfaction. Performed final sign-offs on conditions and clear-to-close requests.
Trained and mentored junior underwriters and processors on VA/FHA guidelines and loan structuring best practices.
Achieved and maintain underwriting accuracy above 97% with minimal post-closing defects.
Managed escrow accounts, verifying funds and disbursing payments accurately.
Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Mortgage Underwriter
Swbcmortgage
10.2016 - 05.2020
Underwrote Jumbo, conventional, FHA, and VA loans, ensuring adherence to investor guidelines and internal overlays.
Reviewed AUS findings (Desktop UW) and utilized Encompass.
Supported multiple loan officers by clearing complex conditions to maintain closing timelines and maintained a heavy pipeline of 80-100 loans.
Collaborated with processors to identify missing documentation and reduce resubmissions.
Completed thorough fraud detection and risk assessment for all files.
Evaluated borrower creditworthiness by analyzing financial documents and credit reports.
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm