Devan Porter
Davenport
Summary
Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.
Overview
5
5
years of professional experience
Work History
Assistant Branch Manager
CBI Bank & Trust
10.2024 - Current
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Bartender
Kelso's Corner Bar
05.2023 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Assistant Branch Manager
SENB Bank
11.2023 - 10.2024
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction
- Coached and developed branch staff by offering constructive feedback and training opportunities
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Associate/Teller (Supervisor)
SENB Bank
12.2020 - 11.2023
Education
Bachelor of Arts - Psychology
University of Georgia
Athens, GA01-2018
Bachelor of Arts - Sociology
University of Missouri-Kansas City
Kansas City, MO01-2018
Skills
- Loan application assessment
- Audit monitoring
- Relationship building and management
- Financial software
- Banking
- Loans
- Strong leadership
- Team development
- Cash handling
- Client relationship management
- Vault audits
- Account analysis
- Compliance management
- Strong interpersonal skills
- Employee scheduling
- Ability to work in fast-paced and slow-paced environments
Timeline
Assistant Branch Manager
CBI Bank & Trust
10.2024 - Current
Assistant Branch Manager
SENB Bank
11.2023 - 10.2024
Bartender
Kelso's Corner Bar
05.2023 - Current
Customer Service Associate/Teller (Supervisor)
SENB Bank
12.2020 - 11.2023
Bachelor of Arts - Psychology
University of Georgia
Bachelor of Arts - Sociology
University of Missouri-Kansas City
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