Dedicated office administrative specialist with extensive experience in legal and general office operations, including shipping and customer service. Proven track record in entrepreneurial and management roles, fostering strong relationships with co-workers, staff, and clients. Demonstrates effective leadership and collaboration skills while managing administrative and sales teams. Utilizes business acumen and decisive judgment to consistently achieve and surpass organizational objectives.
Overview
9
9
years of professional experience
Work History
Owner
M&D Custom Designs
Tyler
07.2016 - Current
Make and design custom items
Billed, and performed data entry and word processing, using QuickBooks
Established new sales quotes and drafted simple correspondence
Prepared paperwork for out bound shipments
Daily invoicing enquiries
Client Assistant
Collabera / Wells Fargo
Tyler
11.2024 - 01.2025
Enter data in the computer system, maintain logs, and answer visitor inquiries, activities, and other information
Answered incoming calls
Maintained waiting area, lobby, and other public areas
Scanned, photocopied, faxed, and filed documents.s
Collected and routed mail and hand-delivered packages
Managed client communications to ensure timely responses and satisfaction.
Coordinated schedules and meetings for clients and team members effectively.
Assisted in preparing client reports using company software tools.
Maintained organized client files and documentation for easy access.
Collaborated with team members to resolve client inquiries promptly.
Advised customers on product features and benefits based on their individual needs.
Responded to client requests via email, phone and in person.
Ensured compliance with all applicable laws, regulations, policies and procedures related to client activities.
Office Manager
Opti-Blast Inc
Tyler
01.2024 - 11.2024
Greeted clients and visitors and answered visitors' inquiries.
Maintained the waiting area, lobby, and other public areas.
Ordered supplies
Scanned, photocopied, faxed, and filed documents
Performed data entry and word processing
Managed daily office operations and ensured smooth workflow.
Maintained office supplies inventory and ordered replacements as needed.
Implemented office policies to enhance efficiency and productivity.
Maintained a filing system for records, correspondence, and other documents.
Answered phone calls, responded to emails, routed mail, and coordinated courier services.
Managed office inventory and placed new supply orders.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Monitored payments due from clients and promptly contacted clients with past due payments.
Reviewed files and records to obtain information and respond to requests.
Admin Assistant
Express Personnel/ City of Tyler Street Department
Tyler
05.2023 - 02.2024
Prioritize calls according to urgency and importance
Address problems and requests by transmitting information or providing solutions
Researched regulations and policies to ensure compliance in procedures.
Provided administrative support to staff, enhancing daily operations.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Entered data into spreadsheets using Microsoft Excel or other similar programs,maintained logs and records of calls, activities, and other information
Maintained office supplies inventory by checking stock to determine inventory level.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Managed database systems containing customer contact information.
Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Directed customer inquiries to appropriate department personnel.
Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Data Entry Clerk
Acro Service Corporation
Tyler
09.2021 - 09.2022
Enter data in computer system and maintain logs and records of calls, activities, and other information
Entered and maintained data in the company database consistently.
Utilized spreadsheet software to organize and analyze data efficiently.
Coordinated with team members to resolve data discrepancies promptly.
Assisted in training new staff on data entry processes and best practices.
Implemented data validation techniques to enhance quality control measures.
Managed electronic files, ensuring proper storage and retrieval procedures were followed.
Performed data entry from paper documents, emails, and other sources into computer systems.
Created spreadsheets to track data entries.
Verified accuracy and completeness of data entry into the database system.
Operated various office equipment such as scanners, printers. when required.
Maintained confidentiality of sensitive information entered into the system.
Checked source documents against entered data to ensure accuracy.
Assisted colleagues with resolving any issues related to data entry operations.
Dispatcher/Office Assistant
Advantage Resourcing
Longview
04.2019 - 09.2020
Receiving and dispatching orders for products or deliveries
Investigating and resolving any irregularities or enquiries
Enter data in computer system and maintain logs and records of calls, activities and other information
Prioritize calls according to urgency and importance
Address problems and requests by transmitting information or providing solutions
Customer Service Representative/Office Assistant
Remedy Staffing
Tyler
12.2018 - 04.2019
Maintaining accounts receivable files and records
Investigating and resolving any irregularities or enquiries
Producing monthly financial and management reports
Performing account reconciliations
Maintaining the billing system
Entering data into QuickBooks for monthly rebates
Receptionist/Inside Sales
Rex-Hide Industries
Tyler
11.2016 - 05.2018
Greeted clients and visitors, and answered visitor inquiries
Answered and routed incoming calls on a multi-line telephone system
Maintained waiting area, lobby and other public areas
Ordered supplies
Scanned, photocopied, faxed and filed documents
Collected and routed mail, and hand-delivered packages
Billed, and performed data entry and word processing
Established new sales quotes and drafted simple correspondence
Assisted supervisors
Prepared paperwork for out bound shipments
Daily invoicing
Education
Certificate - Information Management
Wright Business School
Oklahoma City, OK
04-1997
High School Diploma -
Capitol Hill High School
Oklahoma City, OK
06-1996
Some College (No Degree) - Legal Studies
Kilgore College
Kilgore
Skills
Office administration
Scheduling and documentation
Customer service and support
Billing and shipping
QuickBooks and SAP
Data entry and management
Legal administration
Inventory management
Client communication and engagement
Problem solving and collaboration
Time management and organization
Service quality assurance
Timeline
Client Assistant
Collabera / Wells Fargo
11.2024 - 01.2025
Office Manager
Opti-Blast Inc
01.2024 - 11.2024
Admin Assistant
Express Personnel/ City of Tyler Street Department