Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devan Smith

Hattiesburg,MS

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Marketplace Tier 2 Csr

Maximus
04.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally Marketplace tier 1
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma - 12th Grade

Mendenhall High School
Mendenhall, MS
05.2009

Skills

  • CRM Software
  • Clerical Support
  • Warehousing Functions
  • Customer Relations
  • Critical Thinking
  • Computer Proficiency
  • Microsoft Excel
  • Customer Relationship Management
  • Spreadsheets
  • Policy and Procedure Adherence
  • Typing Proficiency

Timeline

Marketplace Tier 2 Csr

Maximus
04.2021 - Current

High School Diploma - 12th Grade

Mendenhall High School
Devan Smith