Summary
Overview
Work History
Education
Skills
Timeline
Barista
Devan Soke

Devan Soke

Phoenix,AZ

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Dedicated to providing memorable experiences to build loyal customer base. Consistently helps new employees understand customer desires and take advantage of strategies that build satisfaction and earn repeat business. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Barista Trainer

Gila River Casinos
04.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Handled cash and processed payments accurately to avoid errors.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Healthcare Assistant

Gila River Health Care
Sacaton, AZ
06.2016 - 02.2017
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.

Security Officer

Gila River Casinos
08.2020 - 04.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Communicated with security team and building supervisors using two-way radios.

Cashier

Micheal Kors
11.2015 - 02.2016
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Upsold additional products and services to customers, increasing revenue.
  • Processed refunds and exchanges in accordance with company policy.
  • Greeted customers entering store and responded promptly to customer needs.

Take-Out Server

Chipotle
Mesa, Az
02.2018 - 02.2019
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Cleaned and organized kitchen, dining and service areas.
  • Utilized POS system to receive and process food and beverage orders.

Front Desk Agent

Wild Horse Pass Hotel & Casino
Chandler, Az
02.2019 - 08.2019
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.

Barista

Kowee Coffee
Sacaton, AZ
02.2017 - 02.2018
  • Maintained positive relationships with local community and government officials.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Maintained regular and consistent attendance and punctuality.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Education

High School Diploma - Math, English, Economics, Social Studies, Science

Betty Fairfax High School
Laveen, AZ 85339
05.2015

Skills

  • Coffee Expertise
  • Sales Expertise
  • Staff Coaching
  • Up-Selling
  • Opening and Closing Duties
  • Cash Handling
  • POS Systems
  • Soft Selling
  • Espresso Machine Operation
  • New Hire Training
  • Professional Demeanor
  • Hospitality Service Expertise
  • Cash Register Operation
  • Friendly and Outgoing
  • Team Player
  • Performance Improvement
  • Active Listener
  • Exceptional Customer Service
  • Excellent Memory
  • Adaptive and Creative
  • Conflict Mediation
  • Sales Proficiency
  • Leadership Experience
  • Complaint Handling
  • Health Codes Compliance
  • Report Writing
  • Dispatch
  • Conflict Resolution Techniques
  • Theft Prevention Training
  • Conflict De-Escalation
  • Superior Customer Service
  • Threat Management
  • Emergency Response
  • Complex Problem-Solving

Timeline

Barista Trainer

Gila River Casinos
04.2022 - Current

Security Officer

Gila River Casinos
08.2020 - 04.2022

Front Desk Agent

Wild Horse Pass Hotel & Casino
02.2019 - 08.2019

Take-Out Server

Chipotle
02.2018 - 02.2019

Barista

Kowee Coffee
02.2017 - 02.2018

Healthcare Assistant

Gila River Health Care
06.2016 - 02.2017

Cashier

Micheal Kors
11.2015 - 02.2016

High School Diploma - Math, English, Economics, Social Studies, Science

Betty Fairfax High School
Devan Soke