Devan T. Cokley
Savannah,Georgia
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Kimpton Brice Hotel
06.2022 - 06.2024
- Managed guest check-in and check-out processes efficiently to enhance customer satisfaction.
- Provided comprehensive information about hotel services, local attractions, and dining options to guests.
- Coordinated room assignments and special requests to ensure seamless guest experiences.
- Resolved guest complaints promptly, ensuring a positive resolution and maintaining brand reputation.
Front Office Supervisor
Historic Inns of Savannah (HLC)
10.2021 - 12.2023
- Supervise the following aspect of the Front Office: Customer Service, Billing and Cashiering, Guest Requests, Assistant in Housekeeping, Food/Alcohol Handling
- Supervised front office operations, ensuring exceptional guest service and staff performance standards.
Front Office Lead
Andaz Savannah
09.2019 - 09.2021
- Customer Service, Billing and Cashiering, Guest Requests
Front Office Manager
Country Inn & Suites
07.2016 - 08.2019
- Manage the day-to-day operation of the Front Office. Hired and trained all new hires.
Education
Associates Degree -
Savannah Technical College
01.2014
Diploma - undefined
Robert W. Groves High School
02.2010
Skills
- Opera Trained
- Colleague Advantage Trained
- HotSoS Trained
- Reserve Trained
- Room Master Trained
- Hyatt Hotels
- HLC
- Radisson Hotels
LANGUAGES
English
Timeline
Front Desk Agent
Kimpton Brice Hotel
06.2022 - 06.2024
Front Office Supervisor
Historic Inns of Savannah (HLC)
10.2021 - 12.2023
Front Office Lead
Andaz Savannah
09.2019 - 09.2021
Front Office Manager
Country Inn & Suites
07.2016 - 08.2019
Diploma - undefined
Robert W. Groves High School
Associates Degree -
Savannah Technical College
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