Devan Thompson
Saginaw
Summary
Dynamic leader with a proven track record at Jimmy John's Gourmet Sandwiches, adept in operations management and relationship building. Excelled in staff development, achieving significant improvements in customer satisfaction and team performance. Skilled in inventory control and CRM, leveraging creative planning and negotiation to drive business success. Demonstrates flexibility and a commitment to excellence, enhancing organizational achievements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Jimmy John's Gourmet Sandwiches
04.2021 - Current
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Sales Associate
TJX Companies
12.2020 - 03.2021
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Activities Aide
St Francis Home Rehab & Skilled Nursing
03.2018 - 06.2018
- Developed strong relationships with local community organizations, broadening opportunities for residents to engage in meaningful social experiences outside of the facility.
- Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
- Provided emotional support and companionship to improve quality of life for residents.
- Managed inventory of supplies needed for recreational programming, maintaining optimal levels without exceeding budget constraints.
- Promoted physical fitness among residents through guided exercise classes tailored to various ability levels, improving overall health and mobility.
- Coordinated with volunteers to enhance program offerings, expanding the range of available activities for residents.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
- Adjusted activity schedules based on patient feedback, demonstrating responsiveness to their preferences and needs.
- Collaborated with interdisciplinary teams for comprehensive care plans, resulting in improved patient satisfaction.
- Assisted in the planning and execution of special projects, contributing to facility-wide improvements in resident quality of life.
Education
Associate Of General Studies - General Studies
Delta College
Bay City, MI2020
Skills
- Flexibility
- Creative planning
- Negotiation
- Relationship building
- Schedule coordination
- Event planning
- Staff management and development
- Inventory control
- Operations management
- Employee relations
- Food safety and sanitation
- Customer relationship management (CRM)
- Human resources
- Sales techniques
- Financial reporting
- Workflow coordination
- Google drive
- Marketing initiatives
Certification
Corporate certification
Timeline
Assistant General Manager
Jimmy John's Gourmet Sandwiches
04.2021 - Current
Sales Associate
TJX Companies
12.2020 - 03.2021
Activities Aide
St Francis Home Rehab & Skilled Nursing
03.2018 - 06.2018
Corporate certification
Associate Of General Studies - General Studies
Delta College
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