Devan Watkins
Jacksonville,FL
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Onboarding Specialist
Medical Solutions
07.2021 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
- Enhanced credentialing processes by streamlining documentation and verification procedures.
- Developed strong relationships with external organizations, leading to increased cooperation during verification processes.
- Achieved greater accuracy in database management by regularly updating provider records and tracking status changes.
- Ensured compliance with industry standards by regularly updating policies and procedures related to credentialing.
- Provided exceptional customer service to both internal and external stakeholders, addressing inquiries promptly and professionally.
- Assisted in training new employees on proper credentialing procedures, contributing to their rapid integration into the team environment.
- Streamlined communication between departments, enhancing overall workflow and reducing processing times.
- Updated and maintained accurate records in credentialing databases, ensuring timely renewals and verifications.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
Legal Assistant
Farah and Farah
12.2019 - 07.2021
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Opening new files and making the initial client contact and continue contact with clients on a regular basis.
- Fully investigate each case, gathering, and analyzing intake information and relevant documents. Enter pertinent information into a SA data base.
- Verify insurance coverage and liability issues, and maintain contact with insurance company. Manage client's medical care keeping in constant communication with client's and medical providers. Schedule and calender medical appointments, explain procedures and related documentation to clients.
- Continuously monitor case status, review medical records.
- Organize and monitor case files, preparing files, to be submitted to demand to attorney.
- Manage a case loud of 150 plus files, directly with an attorney.
- Training new assistants.
Supervisor
Dunkin Donuts
08.2014 - 08.2019
- Helped store management meet standards of service and quality in daily operations
- Maintained safe working environment by observing safety procedures, policies and regulations
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Arts - Criminal Justice
The University of North Florida
Skills
- Software Knowledge
- Policy understanding
- New Hire Onboarding
- Decision-Making
- Training and mentoring
- Microsoft Office
- Procedure Compliance
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Organizational Skills
- Team Collaboration
- Background Checks
Volunteer Experience
- Internship with Jacksonville Sherriff’s Office, Rotated through all divisions: patrol, detectives, corrections, community affairs, communications., Researched criminal activity and created summary findings.
- Affiliations with Alpha Phi Sigma – EST. 2018
Timeline
Onboarding Specialist
Medical Solutions
07.2021 - 07.2024
Legal Assistant
Farah and Farah
12.2019 - 07.2021
Supervisor
Dunkin Donuts
08.2014 - 08.2019
Bachelor of Arts - Criminal Justice
The University of North Florida