Devan Williams
Randleman,NC
Summary
Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
23
23
years of professional experience
Work History
Optician
Eye Care Center
06.2013 - Current
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Waitress
Huddle House
05.2004 - 06.2013
- Answered customers' questions, recommended items, and recorded order information.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Assistant Manager
Harris Teeter Grocery Store
08.2001 - 04.2004
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Established team priorities, maintained schedules and monitored performance.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Asheboro High School
Asheboro, NC06.1995
Skills
- MS Office
- Patient History Documentation
- Eyewear brands
- Adjusting Eyewear
- Frame Repair
- Customer Service
- Optical Measurements
- Computer Skills
- Attention to Detail
- Conducting fittings
- Verifying prescriptions
- Billing Processing
Timeline
Optician
Eye Care Center
06.2013 - Current
Waitress
Huddle House
05.2004 - 06.2013
Assistant Manager
Harris Teeter Grocery Store
08.2001 - 04.2004
GED -
Asheboro High School
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