Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Affiliations
Accomplishments
References
Timeline
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Devan Wright

Devan Wright

Michigan City,United States

Summary

Quality Leader with a proven track record at Hearthside Foods Solutions, enhancing product quality through the implementation of a comprehensive control program that reduced defects by 25%. Demonstrated expertise in Lean Manufacturing and leadership, driving cross-functional collaboration to achieve significant process improvements and cost savings.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Leader/Quality Supervisor

Hearthside Foods Solutions
Michigan City, United States
10.2021 - 07.2024
  • Oversaw a team of 12 quality inspectors, ensuring adherence to company standards and procedures.
  • Implemented a comprehensive quality control program, resulting in a 25% reduction in product defects.
  • Developed and implemented training programs for new hires to ensure a consistent understanding of quality standards.
  • Conducted regular audits and inspections to identify areas for improvement, and implement corrective actions.
  • Collaborated with cross-functional teams to address customer complaints, and implement effective solutions.
  • Analyzed production data and generated reports on key performance indicators (KPIs) to drive continuous improvement efforts.
  • Led root cause analysis investigations to identify the source of quality issues, and develop preventive measures.
  • Implemented statistical process control (SPC) techniques to monitor production processes and maintain product consistency.
  • Created standard operating procedures (SOPs) for quality inspection processes, ensuring consistency across shifts.
  • Performed risk assessments on new products or processes, identifying potential hazards or failure points early on.
  • Developed strong relationships with suppliers, conducting supplier audits to ensure compliance with quality requirements.
  • Managed the non-conforming material disposition process, minimizing waste while maintaining strict adherence to regulations.
  • Collaborated with engineering teams during product development stages to provide input on design for manufacturability (DFM).
  • Trained employees on proper use of measuring equipment such as calipers, micrometers, gauges etc
  • Conducted internal audits regularly according to ISO standards.
  • Implemented lean manufacturing principles, resulting in a 25% increase in productivity.
  • Reduced customer complaints by 12% through the implementation of improved inspection methods.
  • Investigated customer complaints regarding product quality issues, identified root causes, and implemented corrective actions.
  • Maintained accurate records and documentation related to inspections performed, including test results, defect tracking, etc.
  • Ensured compliance with all applicable regulatory requirements, standards, guidelines, laws, regulations, etc.
  • Developed and implemented quality control procedures to improve overall product quality.
  • Collaborated with cross-functional teams to resolve quality issues and implement process improvements.
  • Conducted supplier audits to ensure compliance with quality standards and specifications.
  • Led continuous improvement initiatives, resulting in cost savings of 17% annually.
  • Implemented statistical analysis tools (such as SPC) to monitor production processes for defects, failures, etc.
  • Provided technical guidance to staff on quality assurance activities.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Identified root causes of non-conformances and developed strategies to prevent recurrence.
  • Monitored supplier performance to ensure compliance with quality requirements.
  • Kept records of quality reports and statistical reviews.
  • Built relationships with vendors to ensure timely delivery of materials meeting required quality levels.
  • Fielded customer complaints and rectified service issues.
  • Negotiated quality agreements with suppliers and customers to clarify expectations and responsibilities.
  • Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits.
  • Supervised and guided inspectors, technicians, and other staff.
  • Reviewed and approved product specifications, ensuring they met both external and internal quality standards.
  • Developed and implemented quality control processes to improve product reliability.
  • Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
  • Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
  • Monitored product trends, and suggested changes.
  • Developed and maintained quality documentation, including quality manuals, procedures, and records.

Quality Assurance Technician

Hearthside Food Solutions
Michigan City, United States
10.2021 - 04.2023
  • I am to ensure that the products we produce meet state and Federal regulations
  • I perform weight checks and breakage on the products, I ensure all GMPs are being followed, I inspect the product, cartons, cases, and ingredients
  • I put in critical information into a computer, I place bad product on hold, I conduct swab testing on the zones, I ensure that our product is inspect with the customers standards
  • Performed quality inspections on incoming materials, ensuring compliance with specifications and standards
  • Conducted thorough testing and analysis of finished products to verify adherence to quality control measures

Server/Bartender

Blind Pig Pub
Michigan City, United States
08.2019 - 03.2020
  • My job included that I meet and greet customers, take drink and food orders, ensure that the customers are happy, clean, seat customers, use a pos system
  • Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
  • Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
  • Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
  • Managed inventory levels of supplies such as napkins, utensils, condiments etc
  • Ensuring availability during peak hours
  • Implemented upselling techniques resulting in an increase in average check size by XX%
  • Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
  • Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
  • Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
  • Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
  • Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
  • Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
  • Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
  • Trained new staff members on restaurant procedures, menu items, and customer service standards
  • Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
  • Collaborated with team members to create a positive work environment focused on delivering excellent customer service

Server/Waiter

Christo's Family Dining
La Porte, United States
01.2015 - 06.2016
  • Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
  • Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
  • Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
  • Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers
  • Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
  • Provided recommendations on menu items based on customer preferences and dietary restrictions
  • Adhered to all food safety regulations to ensure the health and well-being of customers
  • Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
  • Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
  • Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
  • Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
  • Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%
  • Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
  • Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items

Education

GED -

La Porte High School
La Porte, IN

Skills

  • Manufacturing
  • Laboratory Experience
  • Leadership skills
  • Internal Audits
  • Analysis skills
  • Communication skills
  • Transferable skills
  • Time management
  • Quality Inspection
  • Sales
  • CGMP
  • Packaging
  • Microsoft Office
  • SAP
  • Active listening skills
  • Quality control
  • Problem solving skills
  • Inside sales
  • Calibration
  • POS
  • Computer skills
  • Coordinate Measuring Machine
  • Writing Skills
  • Quality Assurance
  • Micrometer
  • Calipers
  • Root Cause Analysis
  • Lean Manufacturing
  • Statistical Analysis
  • Quality Audits
  • ISO 9001
  • Quality control tools
  • Innovation mindset
  • Quality assurance techniques
  • Quality management systems
  • Supplier quality management
  • Quality documentation
  • Process validation

Certification

  • FSPCA Preventive controls for human food, 12/01/23
  • NCCER Certification
  • Liquor License
  • Bartender License
  • IC3

Personal Information

Authorized To Work: US

Affiliations

Sports

Hiking

Camping

Social Events

School Function

Art,make-up-hair

Accomplishments

  • FsPCA Preventive Controls for Human Foods
  • IC3 Computer Skills
  • OSHA certified

References

References available upon request.

Timeline

Quality Leader/Quality Supervisor

Hearthside Foods Solutions
10.2021 - 07.2024

Quality Assurance Technician

Hearthside Food Solutions
10.2021 - 04.2023

Server/Bartender

Blind Pig Pub
08.2019 - 03.2020

Server/Waiter

Christo's Family Dining
01.2015 - 06.2016

GED -

La Porte High School

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Devan Wright