Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Intern

DEVANI CONNER

Sioux Falls,SD

Summary

Expressing extensive experience in sales, retail management, and customer service. Proven ability to balance multiple projects with tight deadlines, achieve quality standards, and develop appropriate solutions. Accomplished Manager with over 4 years of track record success encompassing problem solutions, business development and customer relations. I thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in each area for the company I represent.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Support Supervisor

JetBlue
Orlando, Florida
12.2021 - Current
  • Verified accurate data entry and maintenance of information in SAP CRM system.
  • Empowered and motivated employees via regular feedback to team members.
  • Monitored employees' productivity, accuracy and adherence to defined processes by using dashboards and other reporting tools to enable proactive action on delays compromising customer care.
  • Enforced adherence to legal and company policies and procedures and reported to management related gaps in training or compliance.

RETAIL STORE MANAGER

DB Wireless, T-Mobile
Orlando, FL
04.2017 - 01.2022
  • Personable
  • Training and development
  • Excellent communication skills
  • Consistently meets sales goals
  • Bilingual in ASL
  • Strong work ethic
  • Goal-oriented
  • Multi-line phone talent, Manage all aspects of operations within the retail store
  • Interview, hire, coach, and train candidates and employees
  • Consistently exceeded sales quotas, upwards of 125% annually and hit goals based on company guidlines
  • Motivate direct reports and teams to ensure a positive company culture and morale
  • Completed routine store inventories
  • Coordinated with day management regarding on-going issues
  • Increased profit by streamlining operations
  • Performed nightly store and team performance audits
  • Brought in exceeded numbers in revenue per shift
  • Designed improvement plans
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Educated customers about the brand to incite excitement about the company's mission and values.Built relationships with customers to increase likelihood of repeat business
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Communicated clear expectations and goals to each team member
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Trained 5 new sales associates each quarter
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

SHIFT MANAGER

Pizza Hut
Orlando, FL
09.2014 - 05.2017
  • Facilitate and monitor projects and project timelines for an assigned client base
  • Tracked food production levels, meal counts and supply costs
  • Upheld standards of cleanliness, food handling and safety
  • Oversaw the training of more than 10 team members
  • Controlled labor hours and inventory costs through hands-on management and proactive changes
  • Provided friendly and attentive service
  • Participated in physical inventory counts every shift
  • Managed schedules, accepted time off requests and found coverage when shifts were short.

COMPLIANCE TEAM MANAGER

Charles Rainier Tax services
Orlando, FL
03.2014 - 03.2015
  • Administrative duties, including interviewing, hiring, scheduling, and payroll processing
  • Reviewed clients tax filing papers thoroughly to determine their eligibility for additional tax credits or deductions
  • Completed and filed returns with tax departments at the local, state and federal level
  • Planned, organized and executed sales strategies and territory plans
  • Assessed successes and failures to develop actionable plans for continuous improvement.

Education

undefined

Valencia College

Skills

  • Leading and mentoring junior Sales professionals
  • Decision-making skill
  • Strong multi-tasking
  • Dependable and reliable
  • Upselling techniques
  • Customer-oriented
  • Natural leader
  • Operating Procedures and Policies
  • Customer Complaint Resolution
  • Report Preparation and Analysis
  • Team Recruiting and Onboarding
  • Salesforce Software

Accomplishments

  • Achieved numerous recommendations from highly satisfied clients.

Certification

SafeServ certification: Food Handling

Timeline

Customer Support Supervisor

JetBlue
12.2021 - Current

RETAIL STORE MANAGER

DB Wireless, T-Mobile
04.2017 - 01.2022

SHIFT MANAGER

Pizza Hut
09.2014 - 05.2017

COMPLIANCE TEAM MANAGER

Charles Rainier Tax services
03.2014 - 03.2015

undefined

Valencia College

Similar Profiles

CREATE PROFILE
DEVANI CONNER