Devanie Emms
Arlington,TX
Summary
Dedicated Client Satisfaction Professional with history of meeting company goals utilizing consistent & organized practices. Skilled in working under pressure & adapting to new situations & challenges to best enhance the organizational brand & success of client outcomes. Experienced Personal Injury Director with over 15 years of knowledge in resolving problems & improving customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Sub-Acute Trauma
Advanced Dallas Hospital & Clinic
Dallas, TX
04.2023 - Current
- Leader of team of liaisons that are responsible for working with numerous stakeholders in the medical
and legal industry to increase awareness and promote the offerings of the hospital and clinic, to aid in
recovery from accidents. Work with both internal and external contacts to clarify branding material and
expectations to the community. - Charged with bringing creative ideas to the table for marketing events to include coordination of The
Dallas Cowboys suite, lunch and learns, dinners, happy hours, etc. Anticipate possible issues and
complications that can arise throughout a patients care and work to proactively plan alternative solutions
to get the job done.
Director of Pre-Litigation
Bailey & Galyen Law Firm
Bedford, TX
04.2019 - 04.2023
- Interpreted policy language, statute of limitations & settlements for individuals & businesses.
- Researched & proof read contracts, agreements & proposals prior to execution.
- Communicated with approximately 100 clients a month & collected information to assist with medical treatment referrals & negotiation process.
- Analyzed probable outcomes of cases using knowledge of legal precedents.
- Minimized risk exposure through careful advice on business operations & strategic plans.
- Apprised clients of potential risks & costs associated with each course of action.
- Addressed employee capability including hiring, performance reviews, terminations & cultivating new opportunities based on experience & interest.
- Led department to meet or exceed monthly goals/objectives including $500,000 in attorney's fees each month for negotiators & 100 demands each month for case managers, by maximizing relationships within the firm, with outside medical providers & loan companies as needed.
- Offered friendly & efficient service to clients, handled challenging situations with ease.
- Increased business growth outcomes & case value by effectively collaborating with marketing department & medical providers.
- Maintained high level of understanding of industry standards & trends as well as coordinating meetings with potential partners to increase awareness & accessibility for client care as the official law firm of the Texas Rangers.
Claims Supervisor
Federated Mutual Insurance Companies
North Richland Hills, TX
05.2015 - 04.2019
- Cultivated productive relationships with stakeholders, facilitating claims lifecycle.
- Investigated, evaluated & adjusted multi-line claims in accordance with standards & laws.
- Optimized case management with establishment of best practices.
- Provided expert knowledge & built positive, trusting relationships to support clients during challenging times.
- Drove dispute resolutions using effective problem-solving & by guiding mutual understanding of opposing viewpoints.
- Demonstrated respect, friendliness & willingness to help wherever needed.
Special Events Reporter/Rentals Assistant/Customer Service Specialist Head Cashier
City Of Arlington, Parks And Recreation
Aplington, TX
06.2005 - 06.2013
- Attended City of Arlington events, provided a presence of support while capturing footage to edit & upload for others to appreciate & partake in City experiences.
- Utilized time management, videography, photography & public speaking skills to passionately relay news to the people of Arlington, TX.
- Planned, booked & collected payment for weddings, graduations & parties ranging from 15-200 people at the Bob Duncan Center & Lake Arlington Activity Room.
- Trained cashiers at 6 outdoor locations for the City of Arlington Aquatics Department, picked up all revenue & prepared paperwork & funds for Chase Bank. Resolved any customer complaints or issues on sight as needed.
Education
Bachelor of Arts - Communications & Political Science Double Major
Austin College
Sherman, TX05.2012
Skills
- Self-Motivated
- Excellent Communicator
- MS Office
- Planning & Coordination
- Organization & Time Management
- Attention to Detail
Certification
- Licensed Property & Casualty Adjuster
- AIC Designation, Associates in Claims
Associate in Claims
Skills obtained through designation include effectively executing claims handling process to reach fair settlements. Building customer loyalty & minimizing insurer reputation risk. Using data analytics & technology to recognize & prevent fraud. Interviewing strategies to assist with collecting details from claimants, witnesses & expert. Resolution outside of court to eliminate extra time & hassle for all parties involved. Effective evaluation of auto & liability claims.
Timeline
Director of Sub-Acute Trauma
Advanced Dallas Hospital & Clinic
04.2023 - Current
Director of Pre-Litigation
Bailey & Galyen Law Firm
04.2019 - 04.2023
Claims Supervisor
Federated Mutual Insurance Companies
05.2015 - 04.2019
Special Events Reporter/Rentals Assistant/Customer Service Specialist Head Cashier
City Of Arlington, Parks And Recreation
06.2005 - 06.2013
Bachelor of Arts - Communications & Political Science Double Major
Austin College