Devanie Pearson
Salem,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Northwestern Towing
Portland, Oregon
04.2022 - Current
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reported delays, accidents or other traffic and transportation situations.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Received and dispatched calls for emergency services.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
Customer Service Representative
United Pacific
Tigard, OR
01.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
Child Care Provider/Babysitter
Self employment
Portland
09.2018 - 03.2020
- I work in home providing child care
- I have self employed myself to provide daycare for children of all ages.
Hostess
Shari's
Vancouver, WA
11.2019 - 01.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered telephone to provide dining information and take reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted servers in bussing tables when needed during busy periods.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Cashier/Customer Service
Dollar Tree
Portland
03.2018 - 07.2018
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier/Customer Service
Safeway
Portland, OR
02.2017 - 09.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
Team Member
Papa Murphy's
Portland
10.2016 - 02.2017
Education
GED -
Ged Program
06.2017
Skills
- Route Navigation
- Data Entry
- Customer Relations
- Dispatching Procedures
- Stress Tolerance
- Incident Reporting
- Adjusting Routes
- Route Planning
- Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Active Listening
- Credit Card Payment Processing
- Customer Service
Certification
OLCC marajuana license, OLCC for marajuana handling and distributing
Timeline
Dispatcher
Northwestern Towing
04.2022 - Current
Customer Service Representative
United Pacific
01.2021 - 03.2022
Hostess
Shari's
11.2019 - 01.2020
Child Care Provider/Babysitter
Self employment
09.2018 - 03.2020
Cashier/Customer Service
Dollar Tree
03.2018 - 07.2018
Cashier/Customer Service
Safeway
02.2017 - 09.2017
Team Member
Papa Murphy's
10.2016 - 02.2017
GED -
Ged Program