Devanna Britton
Stone Mountain,GA
Summary
- Diligent College Student focused on healthcare administration and management and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Dedicated student interested in applying excellent communication and interpersonal skills to a healthcare role.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
- Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
Orlando, FL
04.2022 - 02.2023
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Supported sales team members to drive growth and development.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Representative
results cx
Lakeland, FL
01.2022 - 12.2022
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Improved customer service wait times to mitigate complaints.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ03.2024
Accounting And Business Management
Community College of Vermont
Montpelier, VT06.2021
Skills
- Travel Planning
- Executive Management Support
- Report Creation
- Appointment Scheduling
- Call Center Operations
- Sales Expertise
- Call Management
- Data Entry
- Upselling and Cross-Selling
- Customer Consulting
- Multi-Task Management
- Business Development Understanding
- Customer Relationship Management (CRM)
- Scheduling
- Retail Marketing
- Filing
- Shipping and Receiving Understanding
- Product Promotion
- Critical Thinking
- Problem-Solving Abilities
- Process Optimization
- Active Listening
- Data Evaluation
- Customer Relations
- Quality Control
- CRM Software
- High-Energy Attitude
- Promotional Support
- Account Management
- Microsoft PowerPoint
- Administrative Support
- Delivery Scheduling
- Reading Comprehension
- Document Control
- Account Updating
- Positive and Professional
- Customer Service
Languages
English
Full Professional
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- National Customer Service Association
Certification
- Advanced Certificate in Business Accounting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Teleperformance USA
04.2022 - 02.2023
Customer Service Representative
results cx
01.2022 - 12.2022
Bachelor of Science - Health Administration
University of Phoenix
Accounting And Business Management
Community College of Vermont