Devanshu Dadwal
DOHA,DA
Summary
Experienced Luxury retail professional with over 5 years of experience in Luxury. Excellent reputation for resolving problems and improving customer satisfaction. Seeking a career opportunity, where I can apply my in-depth knowledge and skills acquired through my experiences. I would implement this optimally for the growth of the company as well as my self-growth. referring to my experience in the field of high-end luxury retail, customer service and customer relations
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Sales Assistant Luxury Boutique
Mont Blanc
08.2018 - Current
- Delivering guests with exceptional luxury shopping experience and carrying out responsibilities like visual merchandising and stock management in the boutique.
- Monitored Brands inventory to keep stock levels and databases updated.
- Maintaining reports and database of different costumers for efficient business operations .
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to Brand Manager.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales assistant
Qatar duty free
04.2017 - 08.2018
- Worked for a concept store which had wide variety of watches, leather and jewelry goods like Baume & Mercier watches, Frederique Constant watches, Raymond weil watches, as well as leather brands like MCM, Furla , Aigner along with jewelry brands like Frey Wille and Escada In addition to this, assisting the store manager in visual merchandising and stock management was one of my daily responsabilities.
- Referred customers to various services by evaluating needs and providing recommendations.
- Maintained records related to sales, returns and inventory availability.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Worked with loss prevention in monitoring shopper behavior.
- Established rapport with customers using active listening and interpersonal skills.
Passenger Service Executive
AIR CANADA
11.2015 - 01.2017
- Providing passengers with needed assistance while travelling like check-in, boarding and handling responsibilities like flight gate meet and arrival supervision as well as staff management in certain tasks.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Handled 25 calls per day to address customer inquiries and concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained energy and enthusiasm in fast-paced environment.
ASSISTANT COUNTER SALES
Plaza Premium Group
03.2015 - 07.2015
- Represented Plaza Premium lounge from a podium provided by the company at IGI Airport NEW DELHI and ensure a high number of sales for the benefit of the lounge by approaching guests coming from international flights.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with team members to achieve target results.
- Conducted research, gathered information from multiple sources and presented results.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
Education
Diploma - Aviation Hospitality and Travel Management
Frankfinn Institute of Aviation and Hospitality
Intermediate - Physics-Chemistry-Mathematics
C.B.S.E, Victoria international school
Bachelor of Arts - Psychobiology
Himalayan University
India 05.2017 - 08.2020
Timeline
Sales Assistant Luxury Boutique
Mont Blanc
08.2018 - Current
Bachelor of Arts - Psychobiology
Himalayan University
05.2017 - 08.2020
Sales assistant
Qatar duty free
04.2017 - 08.2018
Passenger Service Executive
AIR CANADA
11.2015 - 01.2017
ASSISTANT COUNTER SALES
Plaza Premium Group
03.2015 - 07.2015
Diploma - Aviation Hospitality and Travel Management
Frankfinn Institute of Aviation and Hospitality
Intermediate - Physics-Chemistry-Mathematics
C.B.S.E, Victoria international school
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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