DeVanté Reid
Spring Hill,FL
Summary
Highly motivated and results-driven IT Field Technician with 2 years of experience providing on-site and remote technical support in fast-paced environments, including the healthcare sector at Orlando Health and Stony Brook Medicine. Expertise in troubleshooting hardware, software, network, and peripheral issues to ensure maximum operational efficiency and minimize downtime. Proven ability to meet strict Service Level Agreements (SLAs) and maintain HIPAA compliance. Seeking to leverage strong technical skills and excellent customer service to excel in a challenging IT support role.
Overview
7
7
years of professional experience
Work History
IT Field Support Technician (Contract)
4 Corner Resources
Tampa, Florida
03.2025 - 09.2025
- Provided Tier 1/2 on-site and remote technical support across multiple hospitals and clinic locations, resolving an average of 90+ tickets per week within established Service Level Agreements (SLAs).
- Installed, configured, and maintained a wide range of clinical and administrative hardware, including desktops, laptops, mobile devices, monitors, and specialized medical peripherals.
- Troubleshot and resolved critical issues related to Electronic Health Records (EHR) systems (e.g., Epic, Intergy) to ensure continuous access for clinical staff, directly supporting patient care operations.
- Managed hardware lifecycle, including imaging, deploying, tracking, and decommissioning devices, while ensuring strict adherence to HIPAA and patient data privacy standards.
- Performed basic network and connectivity troubleshooting for the local server, network, and telephony infrastructure (VOIP) to restore critical services for healthcare teams.
- Utilized ServiceNow, Cherwell, and PowerApps to accurately log, track, and document all support activities, resolutions, and equipment inventories.
- Collaborated with cross-functional IT teams (Network, Applications, Security) to escalate and resolve complex incidents affecting enterprise-wide operations.
Client Support Technician (Contract)
TechniPower
, NY
03.2023 - 06.2023
- Repair and troubleshoot all clinical and information systems in the hospital environment.
- Troubleshoot network and computer/server related issues in the health system.
- Install new information tech devices such as computers, phones, or cameras.
- Install or upgrade operating systems, software, drivers, and load images for information devices for the health system.
- Access data stored on hard drives or network drives from local servers/clients, as well as virtual environment servers/clients.
- Manage set PM goals with hard deadlines, including life safety equipment.
- Learn and adapt to a fast paced constantly changing field of work.
- Work multiple projects including assessing equipment necessary, time for completion.
- Schedule meetings with managers of departments, swiftly deal with roadblocks, and provide timely updates on project status.
- Manage Clinical IT network, domain policies, Windows 10 OS, Windows 2016 Server OS, and many other clinical software applications.
- Work with Vendors on projects, troubleshooting, and installations.
IT Technician/ Warehouse Clerk
IT Asset Management Group
10.2021 - 02.2023
- Remove and replace components in computers, servers, & networking devices, while performing quality inspections and maintaining data.
- Inventory, asset tag, & sort various types of computer equipment.
- Unfasten and restore printer toner cartridges/drums.
- Configure properties/preferences on small and medium printers.
- Dismantle printers, laptops, all in ones, networking devices, servers, & computer towers.
- Shred and dispose of sensitive documents, hard drives, & SSDs when requested by customer.
- Test electronics to confirm working condition for possible resale.
- Look up specific specs of hardware or equipment by typing in the serial number or model number.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Parts Delivery Driver
Empire Automotive Group
10.2019 - 07.2020
- Ran an average of 10-15 routes per day to residential and business areas, providing exceptional service to clients.
- Strengthened customer relationships with prompt and professional service.
- Loaded van and properly secured items to prevent damage during transportation.
- Performed safety and maintenance checkups for the company vehicle, ensuring passing grade during inspections.
- Rearranged routes to maximize delivery times, saving over 15 hours a month compared to previous routes.
- Completed and submitted all necessary logs and paperwork on a daily basis.
- Turned in receipts and money received from deliveries.
Delivery Driver
Everready Auto Body Shop
01.2019 - 09.2019
- Accomplished up to 20 deliveries per day.
- Consistent on time or fast deliveries.
- Used my own vehicle to make deliveries.
- Contributed to good customer service.
- Worked on special projects.
- Collected cash and checks.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
Education
High School Diploma -
Freeport High School
Freeport, NY06.2017
Skills
- Windows 11/10/8/7
- macOS
- TCP/IP, DNS, DHCP, LAN/WAN, VPN
- Basic router/switch configuration
- Wireless troubleshooting
- Microsoft Office Suite (O365)
- Desktop/laptop troubleshooting & repair
- Printer/Scanner repair
- Mobile Devices (iOS/Android)
- Point-of-Sale (POS) Systems
- VOIP/Telephony
- Electronic Health Records (EHR) Systems (Epic & Intergy)
- Anti-Virus/Security Software
- Desktop Imaging
- Data Backup/Recovery
- ServiceNow & Cherwell Experience
- Remote Desktop tools
- HIPAA Regulations
- Studying for COMPTIA
Timeline
IT Field Support Technician (Contract)
4 Corner Resources
03.2025 - 09.2025
Client Support Technician (Contract)
TechniPower
03.2023 - 06.2023
IT Technician/ Warehouse Clerk
IT Asset Management Group
10.2021 - 02.2023
Parts Delivery Driver
Empire Automotive Group
10.2019 - 07.2020
Delivery Driver
Everready Auto Body Shop
01.2019 - 09.2019
High School Diploma -
Freeport High School