Summary
Overview
Work History
Education
Skills
Timeline
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DeVanté Reid

Spring Hill,FL

Summary

Highly motivated and results-driven IT Field Technician with 1 year of experience providing on-site and remote technical support in fast-paced environments, including the healthcare sector at Orlando Health and Stony Brook Medicine. Expertise in troubleshooting hardware, software, network, and peripheral issues to ensure maximum operational efficiency and minimize downtime. Proven ability to meet strict Service Level Agreements (SLAs) and maintain HIPAA compliance. Seeking to leverage strong technical skills and excellent customer service to excel in a challenging IT support role.

Overview

9
9
years of professional experience

Work History

IT Field Support Technician

4 Corner Resources
Tampa, Florida
03.2025 - 09.2025
  • Provided Tier 1/2 on-site and remote technical support across multiple hospitals and clinic locations, resolving an average of 90+ tickets per week within established Service Level Agreements (SLAs).
  • Installed, configured, and maintained a wide range of clinical and administrative hardware, including desktops, laptops, mobile devices, monitors, and specialized medical peripherals.
  • Troubleshot and resolved critical issues related to Electronic Health Records (EHR) systems (e.g., Epic, Intergy) to ensure continuous access for clinical staff, directly supporting patient care operations.
  • Managed hardware lifecycle, including imaging, deploying, tracking, and decommissioning devices, while ensuring strict adherence to HIPAA and patient data privacy standards.
  • Performed basic network and connectivity troubleshooting for the local server, network, and telephony infrastructure (VOIP) to restore critical services for healthcare teams.
  • Utilized ServiceNow, Cherwell, and PowerApps to accurately log, track, and document all support activities, resolutions, and equipment inventories.
  • Collaborated with cross-functional IT teams (Network, Applications, Security) to escalate and resolve complex incidents affecting enterprise-wide operations.

Client Support Technician (TEMP)

Stony Brook Medicine
, NY
03.2023 - 06.2023
  • Repair and troubleshoot all clinical and information systems in the hospital environment.
  • Troubleshoot network and computer/server related issues in the health system.
  • Install new information tech devices such as computers, phones, or cameras.
  • Install or upgrade operating systems, software, drivers, and load images for information devices for the health system.
  • Access data stored on hard drives or network drives from local servers/clients, as well as virtual environment servers/clients.
  • Manage set PM goals with hard deadlines, including life safety equipment.
  • Learn and adapt to a fast paced constantly changing field of work.
  • Work multiple projects including assessing equipment necessary, time for completion.
  • Schedule meetings with managers of departments, swiftly deal with roadblocks, and provide timely updates on project status.
  • Manage Clinical IT network, domain policies, Windows 10 OS, Windows 2016 Server OS, and many other clinical software applications.
  • Work with Vendors on projects, troubleshooting, and installations.

IT Technician/ Warehouse Clerk

IT Asset Management Group
10.2021 - 02.2023
  • Remove and replace components in computers, servers, & networking devices, while performing quality inspections and maintaining data.
  • Inventory, asset tag, & sort various types of computer equipment.
  • Unfasten and restore printer toner cartridges/drums.
  • Configure properties/preferences on small and medium printers.
  • Dismantle printers, laptops, all in ones, networking devices, servers, & computer towers.
  • Shred and dispose of sensitive documents, hard drives, & SSDs when requested by customer.
  • Test electronics to confirm working condition for possible resale.
  • Look up specific specs of hardware or equipment by typing in the serial number or model number.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Parts Delivery Driver

Empire Automotive Group
10.2019 - 07.2020
  • Ran an average of 10-15 routes per day to residential and business areas, providing exceptional service to clients.
  • Strengthened customer relationships with prompt and professional service.
  • Loaded van and properly secured items to prevent damage during transportation.
  • Performed safety and maintenance checkups for the company vehicle, ensuring passing grade during inspections.
  • Rearranged routes to maximize delivery times, saving over 15 hours a month compared to previous routes.
  • Completed and submitted all necessary logs and paperwork on a daily basis.
  • Turned in receipts and money received from deliveries.

Delivery Driver

Everready Auto Body Shop
01.2019 - 09.2019
  • Accomplished up to 20 deliveries per day.
  • Consistent on time or fast deliveries.
  • Used my own vehicle to make deliveries.
  • Contributed to good customer service.
  • Worked on special projects.
  • Collected cash and checks.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Obeyed traffic laws and follow established traffic and transportation procedures.

Warehouse Associate

Amazon
07.2018 - 01.2019
  • Lead quality control of distributing 1,000+ packages a day.
  • Staged and sorted multiple types of products for loading.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Cashier

7-Eleven
, NY
08.2017 - 11.2017
  • Positive interactions with an estimated 100+ customers a day.
  • Restocked, arranged, and organized merchandise in front lanes to drive product sales.
  • Responsible for handling finance in the register.
  • Examined identification for proof-of-age refusing alcohol/tobacco sales to underage customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Cashier

Family Dollar
12.2016 - 08.2017
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Used suggestive selling techniques to promote add-on sales.

Education

High School Diploma -

Freeport High School
Freeport, NY
06.2017

Skills

  • Windows 11/10/8/7
  • macOS
  • TCP/IP, DNS, DHCP, LAN/WAN, VPN
  • Basic router/switch configuration
  • Wireless troubleshooting
  • Microsoft Office Suite (O365)
  • Desktop/laptop troubleshooting & repair
  • Printer/Scanner repair
  • Mobile Devices (iOS/Android)
  • Point-of-Sale (POS) Systems
  • VOIP/Telephony
  • Electronic Health Records (EHR) Systems (Epic & Intergy)
  • Anti-Virus/Security Software
  • Desktop Imaging
  • Data Backup/Recovery
  • ServiceNow & Cherwell Experience
  • Remote Desktop tools
  • HIPAA Regulations
  • Studying for COMPTIA

Timeline

IT Field Support Technician

4 Corner Resources
03.2025 - 09.2025

Client Support Technician (TEMP)

Stony Brook Medicine
03.2023 - 06.2023

IT Technician/ Warehouse Clerk

IT Asset Management Group
10.2021 - 02.2023

Parts Delivery Driver

Empire Automotive Group
10.2019 - 07.2020

Delivery Driver

Everready Auto Body Shop
01.2019 - 09.2019

Warehouse Associate

Amazon
07.2018 - 01.2019

Cashier

7-Eleven
08.2017 - 11.2017

Cashier

Family Dollar
12.2016 - 08.2017

High School Diploma -

Freeport High School

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DeVanté Reid