Summary
Overview
Work History
Education
Skills
Timeline
LINKS
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DeVante Brown

Ingleside,US

Summary

Accomplished leader with a background in healthcare administration and operational management. Proven track record in driving strategic initiatives, optimizing workflows, and enhancing patient care outcomes. Skilled at fostering high-performing teams, navigating complex healthcare environments, and implementing data-driven solutions for organizational excellence and sustained positive results. Seeking a hospital administration or manager role.

Overview

13
13
years of professional experience

Work History

PATIENT SERVICE REPRESENTATIVE

Ann & Robert H. Lurie Children's Hospital of Chicago
05.2024 - Current
  • Lead by example in cultivating a welcoming and compassionate environment for pediatric patients and their families, actively setting the standard for a positive experience throughout critical scheduling and payment processes.
  • Actively coordinate with interdisciplinary care teams, often guiding daily scheduling efforts to optimize provider availability and enhance patient access to care, contributing to streamlined clinic operations.
  • Serve as a primary resource and informal leader for complex patient and family inquiries, proactively resolving sensitive concerns and navigating intricate questions related to check-in, scheduling, and billing.
  • Provide guidance and support to junior Patient Service Representatives on best practices for patient interaction, system navigation (Epic), and efficient workflow, contributing to overall team effectiveness.
  • Maintain expert proficiency in Epic, ensuring data accuracy and adherence to privacy regulations, and often assisting peers with troubleshooting system challenges and optimizing data entry procedures.

CHIEF OF STAFF | EXECUTIVE PRODUCER

Northwestern University (ICA Podcast Network)
05.2021 - 04.2024
  • Cultivated and maintained strategic relationships with collaborators and external partners, enhancing responsiveness and ensuring the timely delivery of complex projects.
  • Established and oversaw effective communication channels with diverse stakeholders and partners, fostering transparency and collaboration.
  • Developed and executed a comprehensive six-month project outline, meticulously tracking project schedules, budgets, and milestones to ensure on-time and on-budget project completion.
  • Optimized workflow processes, leading to a 33% increase in operational efficiency for critical departmental initiatives.
  • Served as a subject matter expert and primary point-of-contact for all project inquiries, formulating strategic action plans and assisting with the implementation of key initiatives.
  • Identified areas for operational challenge or conflict, proposing innovative solutions and leveraging team strengths to drive successful outcomes.
  • Collaborated closely with executive directors, content creators, and editors to ensure seamless production processes and proactive resolution of potential issues.
  • Provided expert guidance and collaborated on complex negotiations and meetings with the Board of Directors, shareholders, and Legal Department, demonstrating advanced strategic communication.
  • Developed and implemented significant process optimization and workflow improvements, enhancing overall departmental productivity and achieving substantial reductions in unnecessary expenses.

TEAM LEAD – INTERNSHIP

Allegiance Benefit Plan Management
01.2021 - 05.2021
  • Directed the delegation of daily tasks to team members with the objective of optimizing group productivity and meeting departmental goals.
  • Engaged in the comprehensive monitoring of team progress and the effective enforcement of critical deadlines.
  • Cultivated positive relationships with employees through effective communication, targeted training, and strategic development coaching, fostering a cohesive and high-performing team.

EXECUTIVE ASSISTANT TO CEO

Making A Difference Acquisitions
03.2019 - 01.2021
  • Professionally handled and resolved critical, high-priority administrative matters with astute judgment and discretion.
  • Maintained and updated a comprehensive master calendar to synchronize high-level meetings across diverse time zones, ensuring seamless executive scheduling.
  • Managed and responded to complex emails, correspondence, and letters on behalf of organizational leadership, maintaining professional communication standards.
  • Organized and coordinated intricate meeting and event logistics, ensuring accurate and timely calendar updates and successful execution.
  • Utilized advanced word processing software to draft comprehensive proposals, critical letters, and formal memoranda.
  • Conducted thorough information gathering and analytical research to compile concise and informative reports for executive review.
  • Collaborated interdepartmentally to contribute to long-term research initiatives, marketing strategies, and special projects.
  • Coordinated complex travel arrangements and event planning for executive staff.

LEAD PHARMACY TECHNICIAN/SUPERVISOR

CVS Pharmacy
11.2015 - 03.2019
  • Orchestrated comprehensive training programs for new pharmacy personnel, significantly elevating staff proficiency and decreasing patient wait times, which directly contributed to enhanced operational efficiency and quality of patient service delivery.
  • Boosted patient satisfaction scores by 45% through proactive issue resolution, empathetic communication, and ensuring accurate and timely prescription fulfillment, directly contributing to a positive patient experience within a high-volume healthcare setting.
  • Led critical pharmaceutical inventory management, optimizing stock levels to minimize waste and ensure consistent medication availability, a vital component for uninterrupted patient care and adherence to regulatory standards.
  • Managed high-volume pharmacy operations, effectively streamlining workflows, maintaining a clear medication queue, and upholding rigorous sanitization protocols to ensure efficient service delivery and a safe environment for both patients and staff, leading to a 25% increase in departmental throughput and sales.
  • Functioned as a primary point of contact for complex patient care and operational challenges, successfully resolving 99% of non-routine issues, including intricate third-party billing discrepancies, critical computer system malfunctions, and sensitive patient service concerns, demonstrating robust problem-solving, clinical understanding, and interdepartmental coordination skills.

POS ELECTRONIC CASHIER

Best Buy
01.2013 - 01.2014
  • Reduced customer wait time by 30% through efficient transaction processing and problem-solving.
  • Improved customer satisfaction by 15%, contributing to increased departmental sales and customer loyalty.
  • Collaborated effectively with team members to identify and resolve operational issues, ensuring smooth daily functions.

Education

MASTER'S DEGREE - HEALTHCARE ADMINISTRATION

Purdue University
West Lafayette, IN
03.2026

BACHELOR'S DEGREE - HEALTHCARE ADMINISTRATION

Purdue University
West Lafayette, IN
05.2024

PHARMD - undefined

Concordia University Wisconsin
Mequon, WI
12.2019

BUSINESS MANAGEMENT - undefined

College of Lake County
Grayslake, IL
12.2017

Skills

  • Proficient in Epic systems
  • Optimized patient throughput management
  • Organizational strategy development
  • Effective team leadership
  • Project execution management
  • Organizational change management
  • Effective public speaking
  • Process optimization
  • Workforce development
  • Data-driven business analysis
  • Healthcare improvement projects
  • Proficient in conflict management

Timeline

PATIENT SERVICE REPRESENTATIVE

Ann & Robert H. Lurie Children's Hospital of Chicago
05.2024 - Current

CHIEF OF STAFF | EXECUTIVE PRODUCER

Northwestern University (ICA Podcast Network)
05.2021 - 04.2024

TEAM LEAD – INTERNSHIP

Allegiance Benefit Plan Management
01.2021 - 05.2021

EXECUTIVE ASSISTANT TO CEO

Making A Difference Acquisitions
03.2019 - 01.2021

LEAD PHARMACY TECHNICIAN/SUPERVISOR

CVS Pharmacy
11.2015 - 03.2019

POS ELECTRONIC CASHIER

Best Buy
01.2013 - 01.2014

BACHELOR'S DEGREE - HEALTHCARE ADMINISTRATION

Purdue University

PHARMD - undefined

Concordia University Wisconsin

BUSINESS MANAGEMENT - undefined

College of Lake County

MASTER'S DEGREE - HEALTHCARE ADMINISTRATION

Purdue University

LINKS

LinkedIn: www.linkedin.com.

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