DeVante Edgerton

Automation & Scripting RPA & Workflow Automation Integration & Orchestration Emerging Technology Implementation Training, Leadership & Mentorship

• Developed PowerShell automation for server deployments, reducing manual setup time and ensuring error-free, standardized configurations.
• Engineered ServiceNow CMDB integrations with PowerShell to automate asset decommissioning, improving data accuracy and cutting manual workload.
• Built UiPath bots for daily data exports from Imprivata to support Moxi bot provisioning, improving process reliability.
• Automated major incident alerts via UiPath, collaborating with backend engineers to optimize system compatibility and uptime.
• Created Power Automate workflows to integrate Microsoft Defender with ServiceNow, automatically generating intervention tickets with minimal errors.
• Designed Power Automate flows to manage inactive M365 accounts, improving account lifecycle governance.
• Automated Teams call scheduling for major incidents, reducing response times and boosting cross-team collaboration.
• Leveraged PowerShell ServiceNow modules to automate ticket updates, CMDB management, and Active Directory changes.
• Maintained critical ServiceNow-integrated automations, including Teams recording and desktop workflow processes, improving internal efficiency.
• Acted as Technical lead and guided automation effort of major incident playbook in ServiceNow SOW, integrating real-time orchestration with external systems.
• Led onboarding of 1500+ users for Microsoft 365 Copilot, implementing ServiceNow-based approval workflows and delivering training sessions to drive adoption.
• Served as lead tester and workflow automation coordinator for DAX Ambient Listening, ensuring seamless stakeholder alignment and system integration.
• Completed advanced training in Azure DevOps, Terraform, and Power Automate, applying new skills to production-grade automation initiatives.
• Mentored junior developers, guiding solution design and best practices across automation platforms, fostering team capability growth.

• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Maintained 95% customer satisfaction and 85% first call resolution rate
• Designed OSU's Support Request App UI using emerging design tools such as Adobe XD and Figma.
• Developed Automation using Microsoft Power Automate to proactively reach out to clients who have open support tickets to and connect with them via Microsoft Teams.
• Leveraged the PowerBI platform to create easy to read dashboard to display ROI from automations.
• Developed Power Automate Flow to integrate with existing Microsoft Teams (HelpBot) to reduce the number of call backs needed from the help desk.
• Assisted in coding powershell scripts to build an automated process that will assign employees with a bucket of access that has been previously defined for their specific role.

• Configured hardware, devices and software to set up work stations for employees.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Retained existing client's while building and maintaining excellent rapport while meeting all metrics of 50+ calls/emails resolved per day.
• Created custom stock market indicators to assist clients set up their personal trading environment

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Installed, modified and repaired software and hardware to resolve technical issues.
• Assisted Clients determine best hardware/software solutions to accommodate their facilities

• Operated and maintained three separate clinics while seeing over 20 patients daily maintaining return to duty rate of 97% throughout all clinics.
• Assessed needs and conditions of assigned patients and gathered critical patient health information.
• Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
• Developed and deployed triage skills and delivered optimal emergency care in combat environments.