Devante Frazier
Edmond,OK
Summary
Operations Supervisor at Fed Ex Ground with strong skills in performance monitoring and team training. Increased customer satisfaction through effective quality control systems and reduced turnover by creating a positive work environment. Expertise in logistics coordination and staff supervision, leading to enhanced productivity and operational excellence.
Diligent with solid background in overseeing daily operations and ensuring process efficiency. Proven track record of optimizing workflows and enhancing team performance to achieve company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements.
Overview
14
14
years of professional experience
Work History
Operations Supervisor
Fed Ex Ground
03.2020 - 03.2025
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with other teams to develop innovative solutions for improving overall business performance.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Phone Technician
Sprint
11.2017 - 01.2020
- Educated customers about proper care techniques to extend their devices'' lifespan after completing repairs successfully.
- Performed software updates and data transfers during device repairs, ensuring minimal disruption for clients.
- Provided consultation services for clients seeking advice on device upgrades or maintenance plans.
- Stayed up-to-date on industry trends and emerging technologies, enhancing ability to address customer needs effectively.
- Conducted thorough inspections of devices to identify issues accurately before initiating repair processes.
- Developed expertise in various phone models
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Handled warranty claims professionally, expediting resolutions for customers'' peace of mind.
Assistant Store Manager
7-eleven
06.2013 - 12.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Cart Attendant
Walmart
05.2011 - 05.2013
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Maintained clear traffic pathways throughout the parking lot by removing abandoned carts in a timely fashion.
Education
Associate of Science - Psychology
Oklahoma City Community College
Oklahoma City, OK12-2013
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Warehouse operations
- Workflow optimization
- Production
- Logistics coordination
Timeline
Operations Supervisor
Fed Ex Ground
03.2020 - 03.2025
Phone Technician
Sprint
11.2017 - 01.2020
Assistant Store Manager
7-eleven
06.2013 - 12.2017
Cart Attendant
Walmart
05.2011 - 05.2013
Associate of Science - Psychology
Oklahoma City Community College
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