Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Devante Hawthorne

Sebring,FL

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Planet Fitness
12.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Shift Leader

Planet Fitness
06.2022 - 12.2022
  • Handled customer complaints with empathy and composure
  • Answer calls, responded to emails, and spoke with members face- to-face
  • Processed a range of documentation and entered information into databases
  • Trained, coached, and supervised new and old staff members
  • Helped management to identify workflow issues and find solutions
  • Daily cleaning
  • Weekly journals
  • Lifting and moving heavy equipment
  • Provide direction and feedback to workers during shifts
  • Being present and available when management is absent
  • Assigning work duties to staff during shifts

Member Service Representative

Planet Fitness
11.2020 - 06.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Crew Member

AMC Theatres
11.2018 - 12.2020
  • Greeted and served customers
  • Worked well in a fast-paced, high pressure environment
  • Answered customer questions
  • Maintained a positive relationship with coworkers
  • Answered and made phone calls
  • Took cash and credit card payments
  • Maintained store cleanliness
  • Restocked supplies
  • Provided customer service with a smile

Education

High school diploma -

Sebring High School
Sebring, FL
05-2017

Skills

  • Communications
  • Customer relations
  • Microsoft Office
  • Organizational Skills
  • Computer Skills
  • Computer literacy
  • POS
  • Shift management
  • Customer service
  • Team leadership
  • Decision-making
  • Staff training and development
  • Task delegation

Assessments

Customer Focus & Orientation, Highly Proficient, 10/01/20, Responding to customer situations with sensitivity

Timeline

Assistant Manager

Planet Fitness
12.2022 - Current

Shift Leader

Planet Fitness
06.2022 - 12.2022

Member Service Representative

Planet Fitness
11.2020 - 06.2022

Crew Member

AMC Theatres
11.2018 - 12.2020

High school diploma -

Sebring High School

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Devante Hawthorne