Danique Sullivan
Houston,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Airport Communications Operator
City of Houston Airport System
04.2024 - Current
- Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
- Operated multi-line phone systems to route incoming calls accurately.
- Dispatched maintenance and safety teams to address alarm calls.
- Enters domestic and international airline schedules into the information display system, and reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes.
- Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts.
- Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system.
Customer Service Representative
NexRep
09.2022 - 05.2024
- Review customer history as necessary Follow policy and procedure guidelines
- Register patients!
- Verify memberships
- Add customer to the appointment queue
- Help answer billing questions and resolve billing issues
- Help with basic technical issues
- Document information and outcomes as necessary
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Police Officer
Alief Independent School District
08.2019 - 06.2021
- Patrol district property to protect all students, personnel, and visitors from physical harm and prevent property loss due to theft or vandalism
- Enforce all laws including municipal ordinances, county ordinances, and state laws
- Patrols campus grounds and buildings, checking doors, windows, and gates to ensure that they are properly secured
- Investigates all offenses and incidents
- Makes court appearances
- Writes a thorough and accurate report on every criminal complaint, accident, or other significant incidents
- Provides assistance to all students, faculty, and visitors, and responds to calls for first aid and medical assists
Police Communications Dispatcher
Houston Community College System
08.2015 - 08.2019
- Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
- Increased caller satisfaction by remaining calm and composed during high-pressure situations, providing clear instructions for callers to follow.
- Enhanced officer safety by providing accurate and timely information during critical incidents.
- Serves as primary contact for HCC community needing police department assistance via multi-modal communications, radio, telephone, email and electronic record management systems
- Coordinate with other agencies for emergency response to college facilities, 24 hours a day, and seven days per week
- Receive, evaluate, and send appropriate, timely police department assistance on emergency and non-emergency calls received from the college community
Daty Entry Specialist
Prairie View A&M University
02.2013 - 01.2015
- Upload all applications in university system, and input all pertinent information to be pushed
- Upload all incoming freshman transcripts and calculate the appropriate GPA’s for the admission process
- Managing the system and ensuring that compliance with Federal and State regulations are met
- Respond to the application status emails that come in the admissions email
- Assist students via phone call about their applications status
- Assist daily staff as needed
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
Financial Aid Assistant
Prairie View A&M University
04.2012 - 02.2013
- Disseminate student financial aid information to students, parents, and staff members in orientation sessions or one-on-one; by telephone and email, and at outreach events as needed
- Assist other department staff with the coordination of student financial aid to include Title IV programs and all state aid programs; enter and retrieve data in the federal and state database systems
- Review and process incoming student documents for accuracy and completion
- Assist in the intake and scanning of confidential data for state and federal reports, including student and parent confidential tax and income information
- Maintained detailed records of all financial aid transactions, ensuring accuracy and compliance with regulations.
Education
Master of Science - Criminal Justice
Grand Canyon University
Phoenix, AZ05-2025
Bachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, TX12-2016
Skills
- Time management
- Communication skills
- Computer literacy
- Microsoft excel
- Microsoft word
- Customer service
- Documentation review
- Data Entry
- Decision Making
- Oral and Written Communication
- Critical thinking
- Record keeping
- Analytical thinking
- Emergency response
- Customer database management
- Monitor systems
- Multi-tasking
- Database management
- Planning
- Organization
- Reports development
- Front desk operations
- Customer assistance
- Conflict resolution
- Interpersonal communication
- Crisis management
- Customer support
- Customer Service
Certification
Texas Commission of Law Enforcement Peace Officer
Texas Commission of Law of Law Enforcement Telecommunicator License
Timeline
Airport Communications Operator
City of Houston Airport System
04.2024 - Current
Customer Service Representative
NexRep
09.2022 - 05.2024
Police Officer
Alief Independent School District
08.2019 - 06.2021
Police Communications Dispatcher
Houston Community College System
08.2015 - 08.2019
Daty Entry Specialist
Prairie View A&M University
02.2013 - 01.2015
Financial Aid Assistant
Prairie View A&M University
04.2012 - 02.2013
Master of Science - Criminal Justice
Grand Canyon University
Bachelor of Science - Criminal Justice
Prairie View A&M University
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