Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devante Mangum

Fairborn,OH

Summary

Accomplished Tax Associate with a proven track record at HR Block, adept in tax compliance and delivering exceptional customer service. Demonstrated ability to handle high-stress situations and complex tax scenarios with patience and critical thinking. Enhanced client satisfaction and efficiency through meticulous proofreading and effect communication.

Experienced Caregiver knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Overview

13
13
years of professional experience

Work History

Part-time Caregiver

Volunteer Work
01.2023 - Current
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patient with self-administered medications.
  • Engaged patient in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Tax Associate

HR Block
01.2024 - 07.2024
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Assisted clients with navigation of HR Block tools to assist them with self-filing.
  • Prepared accurate tax return information for clients to view at their discretion.
  • Accurately communicated with clients based on their needs in a clear and professional manner.
  • Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.

Customer Service Representative

Weis Markets Inc.
09.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Transcriptionist

Rev
01.2013 - 03.2021
  • Adapted quickly to new technology platforms and software programs introduced within the workspace, enhancing overall efficiency levels.
  • Followed specific guidelines and style rules to meet clients’ requirements and maintain consistency.
  • Enhanced transcription accuracy by diligently proofreading and editing final documents.

Education

High School Graduate -

Henry E. Lackey
05.2014

Skills

  • Tax compliance
  • Transfer pricing
  • Data entry
  • Critical Thinking
  • Fast typing speed
  • Proofreading proficiency
  • Customer service
  • Active listening
  • Graphic design
  • Video editing
  • Medication coordination
  • Compassionate client care
  • Documentation
  • End-of-life care

Timeline

Tax Associate

HR Block
01.2024 - 07.2024

Part-time Caregiver

Volunteer Work
01.2023 - Current

Customer Service Representative

Weis Markets Inc.
09.2022 - 11.2023

Transcriptionist

Rev
01.2013 - 03.2021

High School Graduate -

Henry E. Lackey

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