Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Devante Mason

Spokane,WA

Summary

Hardworking employee with 5 years of Sales and Customer service experience. Enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Consultant

Lumio
Spokane, WA
04.2022 - Current
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases

Bouncer

Borracho Tacos
Spokane, WA
01.2022 - Current
  • Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
  • Ejected unruly patrons from premises.
  • Patrolled exterior and interior of premises.
  • Restocked ice, condiments and snacks.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked ID cards and verified bar guests were of legal age.
  • Engaged in suggestive selling and other sales techniques.
  • Offered product samples, answered questions and helped customers find items.

Insurance Sales Agent

American Income Life Insurance Company
Dallas, TX
04.2021 - 01.2022
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 16%.
  • Quoted and calculated premium rates for policies, using rate book and a calculator.
  • Handled approximately 1,200 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.
  • Drove team revenue totals by bringing in top sales numbers.
  • Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.
  • Established payment methods for clients to facilitate customer payments and issue receipts.
  • Met with customers to provide information about available products and policies.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collected premiums on or before effective date of coverage.
  • Calculated premiums and established payment methods for sales.

Sales Lead

T-Mobile
Spokane, WA
09.2017 - 07.2021
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Developed campaigns and specific marketing strategies for clients.
  • Coordinated with social media, public relations and other teams to execute product introductions.
  • Helped with over 50 customers per day
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with multiple key accounts.
  • Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Evaluated report data to proactively adjust and enhance operations.

Education

High School Diploma -

Lewis & Clark High School
Spokane, WA
06.2015

Skills

  • Product and Service Knowledge
  • Sales Activities
  • Government Regulations
  • Building Customer Relationships and Loyalty
  • Customer Traffic Management
  • Handling Complaints and Inquiries
  • Excellent Written and Verbal Communication
  • Business Analysis
  • Revenue Quotas
  • Recruitment and Training
  • Marketing Analytics
  • Developing Presentations and Reports
  • Advertising Campaign Assessment
  • Promotions and Marketing Strategies
  • Lead Generation Management
  • Sales and Marketing Methods
  • Prospecting Clients

Accomplishments

  • Ranked #1 in Pacific Northwest for 5 Months.
  • Exceeded monthly quota 26 times.
  • Achieved Sales through effectively helping with Military Advertising Campaign.
  • Supervised team of 6 staff members.
  • Resolved product issue through consumer testing.
  • Achieved customer traffic through effectively helping with social media marketing.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Brought in 100's of new customers.

Certification

  • Life Insurance License for Washington State and Texas

Timeline

Sales Consultant

Lumio
04.2022 - Current

Bouncer

Borracho Tacos
01.2022 - Current

Insurance Sales Agent

American Income Life Insurance Company
04.2021 - 01.2022

Sales Lead

T-Mobile
09.2017 - 07.2021

High School Diploma -

Lewis & Clark High School

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Devante Mason