- Gym Workouts
- I participate in low-impact exercises to strengthen core muscles
- High-Intensity Interval Training
- Mindfulness Practices
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Enjoy participating in Skateboarding for overall physical and mental well-being
- Committed to improving personal fitness through regular participation in Skateboarding
- Regularly practice mindfulness and meditation for overall wellness
- Video Gaming
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Outdoor Recreation
- I like working with my hands and fixing things
- Playing Sports
- Blogging/Vlogging
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
Devante McClain
Yucca Valley,CA
Summary
Dynamic sales associate with proven expertise in customer service and cash handling at Walmart. Recognized for enhancing customer satisfaction through relationship building and effective sales strategies. Adept at collaborating with teams to achieve sales goals while maintaining cleanliness standards. Committed to delivering exceptional service and fostering loyalty among customers.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Walmart
07.2022 - Current
- Assisted customers in locating products and provided information on promotions.
- Maintained organized merchandise displays to enhance shopping experience.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Trained new associates on store policies and customer service techniques.
- Resolved customer inquiries and complaints promptly to maintain loyalty.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate/Driver
Dominoes Pizza
01.2017 - 07.2022
- Delivered exceptional customer service, enhancing overall customer satisfaction and repeat business.
- Managed cash register operations, ensuring accurate transactions and effective cash handling procedures.
- Assisted in training new staff on menu items, service protocols, and operational standards.
- Streamlined order processing by implementing efficient workflow techniques during peak hours.
- Maintained cleanliness and organization of work areas to comply with health and safety regulations.
- Collaborated with team members to meet sales targets through effective upselling strategies.
- Resolved customer complaints swiftly, fostering positive relationships and improving retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Navigated delivery routes using GPS technology for optimal efficiency.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated effectively with team members to coordinate deliveries during peak hours.
- Trained new drivers on company policies and delivery procedures.
- Implemented strategies to enhance delivery speed and accuracy consistently.
- Monitored inventory levels for packaging and supplies, facilitating timely reorders.
- Developed strong customer relationships through friendly and professional interactions.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Reduced delivery times with careful planning and route optimization.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
Sales Associate
Big 5 Sporting Goods
05.2016 - 07.2016
- Assisted customers with product selection, enhancing shopping experience and satisfaction.
- Maintained organized sales floor, ensuring visual merchandising standards were met consistently.
- Collaborated with team to replenish inventory, optimizing stock levels on the sales floor.
- Implemented promotional displays, driving increased customer engagement and interest in featured products.
Education
Certificate For HVAC Technician - HVAC
Mayfield College
Cathedral City, CA12-2021
No Degree - GE Classes
Copper Mountain College
Joshua, TX09-2017
High School Diploma -
Black Rock High School
Yucca Valley, CA06-2016
Skills
- Customer service
- Sales strategies
- Cash handling
- Point-of-sale systems
- Team collaboration
- Cleanliness standards
- Relationship building
- Teamwork and collaboration
- Listening skills
- Problem-solving skills
- Flexible schedule
Accomplishments
- Awarded “Employee of the Month” Best Service Award in 2025
Interests
Timeline
Sales Associate
Walmart
07.2022 - Current
Sales Associate/Driver
Dominoes Pizza
01.2017 - 07.2022
Sales Associate
Big 5 Sporting Goods
05.2016 - 07.2016
Certificate For HVAC Technician - HVAC
Mayfield College
No Degree - GE Classes
Copper Mountain College
High School Diploma -
Black Rock High School