Devante Murray
Rosedale,NY
Summary
Proven Customer Service Representative at Bahia Principe, adept in problem-solving and active listening, significantly enhanced customer loyalty and satisfaction. Mastered complaint resolution and product knowledge, ensuring positive outcomes in escalated situations. Achieved notable repeat business through empathetic and efficient service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bahia Principe
06.2019 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Bamboo Blu
08.2012 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Ochio Rios High School
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Customer satisfaction measurement
- Product Knowledge
Timeline
Customer Service Representative
Bahia Principe
06.2019 - 08.2022
Cashier
Bamboo Blu
08.2012 - 07.2019
Ochio Rios High School
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