Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devante Myles

Houston,TX

Summary

Personable call center offering 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Service-focused receptionist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Quantum
Houston, Texas
04.2021 - 05.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Resolved concerns with products or services to help with retention and drive sales.

Health Care Aide

Healthcare Pca
Franklin , LA
12.2019 - 09.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Maintained clean, safe and well-organized patient environment.

Receptionist

Park Manor At Westchase
Houston, TX
11.2020 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.

Education

Berwick High School
Berwick, LA
05.2013

Skills

  • Data Entry and Maintenance
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Responding to Difficult Customers
  • Customer Account Management
  • Order and Refund Processing
  • Microsoft Exchange
  • Online Chat
  • Sales and Upselling

Timeline

Call Center Representative

Quantum
04.2021 - 05.2022

Receptionist

Park Manor At Westchase
11.2020 - 05.2021

Health Care Aide

Healthcare Pca
12.2019 - 09.2021

Berwick High School
Devante Myles