Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DEVANTE OCONNOR

Royal Palm Beach,USA

Summary

To obtain a position where I can utilize my skills, knowledge, and experiences to achieve the desired mission of the organization. Exceptional ability to follow policies and procedures, complete administrative tasks correctly and on time. Able to offer effective workable solutions to minimize pertinent issues affecting customers. In-depth ability to effectively present information to customers, clients, and employees of the organization. Ensure that documents presented are correct and legitimate. Excellent customer services skills. Consistently evaluated as an excellent employee. Built strong, cooperative working relationships with customers and co-workers. Dedicated individual with experience in leading worship services, developing and delivering sermons and managing staff and volunteers. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

11
11
years of professional experience
1
1
Certification
5
5
years of post-secondary education

Work History

Customer Service Representative

Bull Top Taste Restaurant
Royal Palm Beach, FL
08.2024 - Current
  • Provided friendly customer service and handled customers' requests promptly
  • Resolved customer complaints effectively by listening and offering solutions
  • Operated a cash register and processed transactions accurately

Data Entry Clerk

Jamaica Intellectual Property Office
Kingston, Jamaica
08.2015 - 12.2020
  • Assisted with research and analysis
  • Summarized findings in presentation of reports
  • Performed administrative tasks like organized files, scheduled meetings and prepared documents
  • Organized project files, data and records to ensure smooth workflow
  • Responded to emails, coordinated with teams and handled client inquiries
  • Attended meetings, sessions and training workshops to gain industry insights

Administrative Assistant

Social Development Commission
Kingston, Jamaica
01.2014 - 01.2015
  • Company Overview: (Internship)
  • Filed, sorted and organized documents
  • Maintained and updated records and files
  • Managed correspondence such as emails, letters and phone calls
  • Scheduled appointments and maintained calendars
  • Assisted customers by answering inquiries and resolving minor issues
  • Supported supervisors with projects and reports
  • Assisted with event coordination
  • (Internship)

Excelsior High School
Kingston, Jamaica
01.2014 - 01.2015

Education

IBM Coursera Certificate - what is Data Science

01.2015

IBM Coursera Certificate - Google Data Analytics

Coursera
01.2015

High School Diploma -

Excelsior High School
Kingston, Jamaica
09.2008 - 06.2013

Skills

  • Communication Skills
  • Innovation and Creativity
  • Sales and customer service
  • Leadership
  • Interpersonal
  • Presentation
  • Events Planning
  • Written and Verbal Communication
  • Time and Task Management
  • Problem Solving
  • Critical Thinking
  • Emotional Intelligence
  • Responsibility
  • Attention to Details
  • Project Management
  • Computer Skills
  • Crisis Management
  • Christian Education
  • Needs Awareness
  • Public Speaking
  • Spiritual Leadership
  • Leadership Development
  • Client communication
  • Building rapport

Certification

https://coursera.org/verify/SYA1T7CAB1MZ

Timeline

Customer Service Representative

Bull Top Taste Restaurant
08.2024 - Current

Data Entry Clerk

Jamaica Intellectual Property Office
08.2015 - 12.2020

Administrative Assistant

Social Development Commission
01.2014 - 01.2015

Excelsior High School
01.2014 - 01.2015

High School Diploma -

Excelsior High School
09.2008 - 06.2013

IBM Coursera Certificate - what is Data Science

IBM Coursera Certificate - Google Data Analytics

Coursera
DEVANTE OCONNOR