Isabel Rodriguez
Houston,TX
Summary
Hardworking professional applies official coding conventions and rules established by American Medical Association and Centers for Medicare and Medicaid Services. Confident Medical Coder adheres to data confidentiality and privacy rules in all workflows and promotes dynamic interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walgreens
03.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Administrator
Pink Zebra
07.2020 - 04.2022
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Education
Medical Coding & Billing
The College of Healthcare Professions
2550 N Loop West, Houston, TX, 7709212.2024
High School Diploma -
Brazoswood High School
302 Brazoswood Dr, Clute, TX, 7753105.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Attention to Detail
- MS Office
- Data Confidentiality
- CPT coding knowledge
- Medical record review
- Medical terminology expertise
- HCPCS coding
- HIPAA Compliance
- ICD-10 Coding
- Electronic Health Records Proficiency
- Expertise in OSHA regulations
- Patient Education Abilities
Certification
- CBCS - Certified Billing and Coding Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Walgreens
03.2023 - 02.2024
Administrator
Pink Zebra
07.2020 - 04.2022
Medical Coding & Billing
The College of Healthcare Professions
High School Diploma -
Brazoswood High School
Similar Profiles
Abigail BradenAbigail Braden
Store Manager at WalgreensStore Manager at Walgreens
Marie SiminitusMarie Siminitus
Senior Certified Pharmacy Technician at WalgreensSenior Certified Pharmacy Technician at Walgreens
Joseph MarkarianJoseph Markarian
Emerging Store Manager at WalgreensEmerging Store Manager at Walgreens
Claire ZookskiClaire Zookski
Manager, IM Process Enablement at WalgreensManager, IM Process Enablement at Walgreens
OLABISI OLANREWAJUOLABISI OLANREWAJU
Patient Services Representative at Cencora/LashGroupPatient Services Representative at Cencora/LashGroup