Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devante Watkins

Concord,North Carolina

Summary

Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

General Manager

Hampton Inn & Suites Concord Charlotte
10.2019 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.

General Manager

Hampton Inn By Hilton Mebane
05.2018 - 10.2019
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Collaborated with cross-functional teams to develop innovative solutions.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Operations Manager

Hilton Garden Inn Charlotte / Concord
03.2013 - 05.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Hotel Front Desk Supervisor

Hilton Garden Inn Charlotte Concord
05.2014 - 07.2016
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Hotel Front Desk Agent

Hilton Garden Inn Charlotte Concord
03.2013 - 05.2014
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.

Education

No Degree - Business Administration And Management

University of North Carolina At Pembroke
Pembroke, NC
08.2014

High School Diploma -

A.L Brown Senior High School
Kannapolis, NC
06.2010

Skills

  • Client Account Management
  • Marketing
  • Communication Skills
  • Sales Planning and Implementation
  • Budgeting and Cost Control Strategies
  • Departmental Operations Management
  • Client Relations
  • Training and Development

Timeline

General Manager

Hampton Inn & Suites Concord Charlotte
10.2019 - Current

General Manager

Hampton Inn By Hilton Mebane
05.2018 - 10.2019

Hotel Front Desk Supervisor

Hilton Garden Inn Charlotte Concord
05.2014 - 07.2016

Operations Manager

Hilton Garden Inn Charlotte / Concord
03.2013 - 05.2018

Hotel Front Desk Agent

Hilton Garden Inn Charlotte Concord
03.2013 - 05.2014

No Degree - Business Administration And Management

University of North Carolina At Pembroke

High School Diploma -

A.L Brown Senior High School

Similar Profiles

CREATE PROFILE
Devante Watkins