Devante Watkins
Concord,North Carolina
Summary
Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
General Manager
Hampton Inn & Suites Concord Charlotte
2019.10 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Hampton Inn By Hilton Mebane
2018.05 - 2019.10
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Manager
Hilton Garden Inn Charlotte / Concord
2013.03 - 2018.05
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Hotel Front Desk Supervisor
Hilton Garden Inn Charlotte Concord
2014.05 - 2016.07
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Hotel Front Desk Agent
Hilton Garden Inn Charlotte Concord
2013.03 - 2014.05
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
No Degree - Business Administration And Management
University of North Carolina At Pembroke
Pembroke, NC08.2014
High School Diploma -
A.L Brown Senior High School
Kannapolis, NC06.2010
Skills
- Client Account Management
- Marketing
- Communication Skills
- Sales Planning and Implementation
- Budgeting and Cost Control Strategies
- Departmental Operations Management
- Client Relations
- Training and Development
Timeline
General Manager
Hampton Inn & Suites Concord Charlotte
2019.10 - Current
General Manager
Hampton Inn By Hilton Mebane
2018.05 - 2019.10
Hotel Front Desk Supervisor
Hilton Garden Inn Charlotte Concord
2014.05 - 2016.07
Operations Manager
Hilton Garden Inn Charlotte / Concord
2013.03 - 2018.05
Hotel Front Desk Agent
Hilton Garden Inn Charlotte Concord
2013.03 - 2014.05
No Degree - Business Administration And Management
University of North Carolina At Pembroke
High School Diploma -
A.L Brown Senior High School