Devante Williams
Madison,AL
Summary
With over 14 years of experience across roles as a store manager, sales associate, and office assistant, proficiency in leadership, operational management, and customer service has been cultivated. Responsibilities included overseeing daily store operations, optimizing sales strategies, and managing staff to enhance profitability. As a sales associate, a keen understanding of customer needs and effective communication skills were developed to deliver exceptional service. Administrative duties as an office assistant involved scheduling, record-keeping, and streamlining office workflows. These diverse roles collectively provided a comprehensive grasp of retail management, emphasizing customer-centricity and proactive problem-solving to ensure efficient organizational operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Home Outlet
Huntsville, AL
10.2014 - Current
- Recruit, hire, train, schedule, evaluate, and discipline employees.
- Provide exceptional customer service and respond to customer complaints and comments.
- Motivate the sales team to meet sales goals, analyze sales figures, forecast future sales, and interpret trends.
- Maintain inventory levels, replenish merchandise, and oversee pricing and stock control.
- Manage budgets and maintain statistical and financial records.
- Prepared monthly reports on sales figures, expenses, profits.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Developed relationships with suppliers to negotiate better prices.
- Resolved customer complaints in a timely manner.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Sale Associate/Cashier
Home Depot
Baton Rouge, LA
05.2012 - 06.2014
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Tracked sales performance metrics to identify trends in market place.
- Conducted inventories on a regular basis to track stock levels.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sales Associate/Cashier
Academy
Baton Rouge, LA
08.2011 - 05.2012
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Office Assistant
MNCT
Baton Rouge, LA
01.2011 - 05.2011
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to multiple departments as needed.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Education
High school diploma or GED - Electrical Engineer
ITT Tech
Baton Rouge, LA01.2015
Some College - Computer Engineer
BRCC
Baton Rouge, LA01.2013
Skills
- Customer Service Management
- Operational budgeting
- Promotional planning
- Store operations oversight
- Partnership Building
- Employee Training
- POS Systems
- Loss Prevention
- Supply Ordering
- Store Merchandising
- Report Generation
- Recruitment and hiring
- Bank and Safe Deposits
- Order Management
- Sales Analysis
- Employee supervision and motivation
Awards
- Circle of Excellence, 12/01/22, Award to me for being Manager of the Year in my district
- Most Improved Sales, 12/01/22
- Most Improved Profit, 12/01/22
Accomplishments
- Manager Of The Year of 2022
- Most Improved Profit of 2022
- Most Improved Sales of 2022
Certification
Forklift Certification
Timeline
Store Manager
Home Outlet
10.2014 - Current
Sale Associate/Cashier
Home Depot
05.2012 - 06.2014
Sales Associate/Cashier
Academy
08.2011 - 05.2012
Office Assistant
MNCT
01.2011 - 05.2011
High school diploma or GED - Electrical Engineer
ITT Tech
Some College - Computer Engineer
BRCC
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