Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devante Woodard

Hanover,MD

Summary

Detail-oriented Care Navigator with experience in healthcare support, specializing in member services and provider coordination. Skilled in managing inbound and outbound communications, benefits explanation, and payment processing using tools such as Stripe, Zendesk, Catalyst, and Calendly. A strong collaborator in complex projects for company expansion and committed to delivering exceptional member satisfaction. Proven ability to meet and exceed performance metrics while providing high-quality service in a fast-paced environment.

Overview

6
6
years of professional experience

Work History

Care Navigator

Carrot Fertility
06.2023 - Current
  • Assisted members in locating and selecting appropriate healthcare providers, ensuring they received the care they needed.
  • Communicated detailed explanations of benefit structures, helping members understand their coverage options and make informed decisions.
  • Conducted meetings via Zoom using
    Calendly to discuss benefits with members, enhancing their understanding and satisfaction.
  • Provided inbound and outbound phone support, addressing member inquiries and resolving issues efficiently.
  • Processed payment reimbursements accurately, ensuring timely and correct disbursements.
  • Utilized tools such as Stripe, Zendesk, and Catalyst to manage payments, support tickets, and member engagement.
  • Collaborated on complex projects focused on company expansion and development, contributing to strategic growth.
  • Prioritized member satisfaction, consistently meeting and exceeding required metrics.
  • Maintained confidential health information according to state and federal regulations.
  • Identified gaps in care and assisted in closure of gaps
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Coached patients on self-advocacy.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Administrative/Medical Assistant - Urology

Mercy Medical Center
01.2020 - Current
  • Monitor and manage multiple physicians work calendar, scheduled procedures, meetings and travel
  • Answer multi-line phone system, route calls, deliver messages to staff and greeting visitors
  • Obtain insurance authorizations for medications, procedures, and imaging studies
  • Complete administrative patient intakes with case histories, insurance information and mandated forms
  • Medical Assistance (urinalysis, medication really request, relaying of results, ordering of medical equipment and injectable medications)
  • Procedural case scheduling (OR, Inpatient, Outpatient)
  • Interact with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Handle client correspondence and tracked records to foster office efficiency
  • Coach new employees on administrative procedures, company policies and performance standards
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services
  • Developed strategies to streamline and improve office procedures
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
  • Processed medical insurance claims and payments.

Medical Receptionist - Radiology Department

St. Clair Hospital
01.2019 - 01.2020
  • Enthusiastically greeted visitors and initiated triage processes for clients to streamline patient flow
  • Schedule entries for outpatients services as well as for the receptionist staff
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Carried out front office duties utilizing data entry skills in framework of medical database
  • Organized and maintained patient chart filing system to promote quick data finding for staff
  • Obtained payments from patients and scanned identification and insurance cards
  • Answered phone calls and messages for multiple-physicians, medical facilities, scheduling appointments and handling patient inquiries
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • COVID-19 screening
  • Registered and verified patient records before triage with most up-to-date information
  • Received and routed laboratory results to correct clinical staff members
  • Asiage onte logists by ched bing poines, mainaining files and clering payments

Education

Bachelor of Science - Health Sciences, Biological Sciences

University of South Florida
Tampa, FL

Skills

  • Appointment/Procedure Coordination
  • 10-Keypad Efficiency
  • Electronic Records Management (EpIc Systems)
  • Insurance Authorization
  • Medicare, Medicaid, HMO, PPO Plans
  • Multitasking and Time Management
  • Document and File Management
  • Customer Service
  • Back Office Operations
  • Customer and Client Relations
  • Medical Terminology
  • Buy-and-Bill Process
  • Microsoft Office (Excel, Word, Powerpoint, Outlook)
  • ICD-10/CPT/J Codes
  • Injectable Medications
  • Multi-Line Telephone Systems
  • Ease with Computers and Technology
  • Employee Training
  • Cash Deposit Preparation
  • Calendar Management
  • Healthcare Common Procedure Coding System (HCPCS)
  • Marketing

Timeline

Care Navigator

Carrot Fertility
06.2023 - Current

Administrative/Medical Assistant - Urology

Mercy Medical Center
01.2020 - Current

Medical Receptionist - Radiology Department

St. Clair Hospital
01.2019 - 01.2020

Bachelor of Science - Health Sciences, Biological Sciences

University of South Florida

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Devante Woodard