Summary
Overview
Work History
Education
Skills
WORKING AND BEING AROUND HORSES , HELPING PEOPLE LEARN TO RIDE HORSES, BEING OUTSIDE,
Timeline
Generic

Devany Branwen

Housekeeping
Monterey,VA

Summary

Talented HOUSEKEEPER with residential and commercial cleaning management experience. Passionate about leading teams to exceed client expectations by keeping buildings disinfected, sanitized and looking and smelling freshly cleaned. Contributes to positive work climate and overall team effort with pleasant attitude, being in uniform, dependable and on time.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-qualified Housekeeping Supervisor offering 30 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Hardworking HOUSEKEEPER bringing 30 years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Skilled Housekeeping Supervisor adept at managing services of THE HOMESTEAD hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Exceptionally organized Housekeeper bringing 30 years in commercial and residential cleaning. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high client satisfaction. Motivated Housekeeper with 30 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials. HOUSEKEPPING with over 30 years of successful experience in CLEANING and HOUSEKEPPING INSPECTOR. Recognized consistently for performance excellence and contributions to success Dedicated HOUSEKEEPING professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

34
34

Years of professional experience Housekeeping

44
44

Years of professional experience Equine Ownership

Work History

Head Housekeeper

L&W Spirit Shop
Franklin, WV
02.2020 - 07.2021
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Organized supplies for use based on expected customer needs.
  • Completed schedules, shift reports and other business documentation.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Have worked doing Housekeeping for 30 years started at age 15.8 Months at HOMESTEAD RESORT IN HOT SPRINGS VA.

Cashier's Assistant

L&W Spirit Shop
Franklin, WV
02.2020 - 07.2021
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Verified customer identification for alcohol or tobacco purchases.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Greeted customers promptly and responded to questions.
  • Maintained work area in clean and neat manner.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and liquor orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Counted product stock to maintain inventory records.
  • Monitored exits for security issues.
  • Removed trash, swept and mopped floors for professional appearance.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed weekly sales ads and monitored price changes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Increased access to inventory by supporting merchandise stocking and search efforts.
  • Helped clients transport large or bulky items into vehicles.
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in more$ money per month in new revenue
  • Solicited customers to purchase loyalty and item protection plans, successfully bringing in $increased sales by 10% per month in new revenue
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Reviewed weekly sales ads and monitored price changes
  • Cleaned and sanitized cashier workstation and scanning area
  • Removed trash, swept and mopped floors for professional appearance
  • Helped customers complete purchases, locate items and join reward programs
  • Packed customer orders into boxes and bags, transferring to shopping cart
  • Scanned store regularly for potential safety or operational issues and reported to management for resolutions
  • Trained new cashier team members in customer service and money handling processes
  • Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health
  • Helped clients transport large or bulky items into vehicles
  • Increased access to inventory by supporting merchandise stocking and search efforts
  • Retrieved items for customers and verified prices
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Operated cash register to record transactions accurately and efficiently
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Performed cash, card and check transactions to complete customer purchases
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects

Equine Handler

& Owner
Hot Springs, VA
01.1990 - 04.2013
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Restrained and managed scared and active animals.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Followed precise feeding instructions and schedules for animals under care.
  • Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
  • Administered general and emergency first aid by dressing wounds and performing emergency resuscitation.
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Observed animal details such as size, condition, behavior and eating habits and documented data with Microsoft excel.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
  • Followed effective process for bathing and grooming horses to remove dirt, loose hair, parasites and hair mats.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Road trail rides, camping, I was in equine riding club "Boarder Riding Club.
  • Worked {7 days week and weekends] 12 hours shift or more if needed
  • Mixed and administered special food formulas to individual animals based on unique dietary needs
  • Kept animal coats clean and healthy with regular washing, grooming and trimming
  • Washed, trimmed and brushed animals to maintain good grooming standards
  • Worked with more than 10+ animals each day to provide skilled bathing and grooming services
  • Led horses from stables to fields and back to maintain control of animals
  • Cleaned and brushed horses' coats to improve skin and coat and decrease health problems
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed
  • Checked horses for wellness issues to report problems or treat minor ailments and injuries
  • Donned hard hat, riding boots and body protector on horseback to prevent injury to joints, bones and internal organs
  • Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals
  • Removed droppings, weeds and litter from fields to promote optimal riding environment
  • Kept records of vaccinations, worming and shoeing to maintain animal health
  • Tacked up horses to increase control over movements
  • Prepared horses for riding, competitions and shows to condition animals to perform at best
  • Observed animal details such as size, condition, behavior and eating habits and documented data with Microsoft excel word
  • Documented animals' weight, size and condition in computer system for review by senior staff

EQUISTRAIN

The Homestead Resort
Hot Springs, VA
04.2005 - 05.2010
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • WAS RESPONSABLLITY TO FEED, BATH, GROOM, TACK UP HORSES FOR GUST AT THR RESORT AND GO OUT ON TRAIL RIDES
  • Saved 50% by implementing cost-saving initiatives that addressed long-standing problems
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Used coordination and planning skills to achieve results according to schedule
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Resolved problems, improved operations and provided exceptional service
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Identified issues, analyzed information and provided solutions to problems
  • Successfully maintain clean, valid driver's license and access to reliable transportation
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Carried out day-day-day duties accurately and efficiently
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Increased customer satisfaction by resolving product issues
  • Drove operational improvements which resulted in savings and improved profit margins
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Used Microsoft Word and other software tools to create documents and other communications

Ski Lift Operator

The Homestead Resort
Hot Springs, VA
12.2006 - 03.2010
  • Operated ticket scanners to verify proper customer tickets and passes.
  • Verified best possible conditions for ramps and corrals to facilitate safe, efficient loading and unloading of customers.
  • Communicated with other lift operators about high-risk lift riders.
  • Slowed lift down or stopped it in case of high-risk or young riders.
  • Educated visitors and guests in skiing, tubing and lift safety procedures.
  • Pulled levers to stop, adjust speeds and start lifts.
  • Maintained lift entrance, corral and pit areas by removing excess snow and performing pre-operation inspections.
  • Maintained lift mazes, ramps and signs.
  • Alerted mountain staff of any serious problems on lift.
  • Performed pre-operation inspections and post-operation shutdown procedures.
  • Learned and enforced lift rules, policies and procedures.
  • Provided physical assistance to guests as required.
  • Inspected snowboarders for leashes before allowing on lift.
  • Helped guests get on and off lift.
  • Increased sales by 10%

Landscaping Laborer

The Homestead Resort
Hot Springs, VA
02.1995 - 11.2008
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Arranged shrubs and flowers to create landscape effects.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
  • Rearranged planting beds and flower gardens seasonally.
  • Transferred materials to designated areas using hand trucks, electric carts and wheelbarrows.
  • Participated in seminars to better understand natural pest control products.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Maintained routine landscaping schedules to boost lawn health.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
  • Cultivated soil and added fertilizer, compost and amendments.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
  • Opened containers with steel cutters, claw hammers and other hand tools.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Arranged winter decorations, holiday lights, wreaths and garlands.
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
  • Assessed pest damage and safely used appropriate pesticides for mitigation and control.
  • Identified plant diseases and researched methods for mitigation.
  • Planted bulbs, trees, bushes and flowers for residential and commercial clients
  • Installed underground sprinkler systems to provide grass and gardens with adequate water supply
  • Maintained routine landscaping schedules to boost lawn health
  • Diagnosed lawn and garden issues and recommended targeted solutions
  • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance
  • Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage
  • Rearranged planting beds and flower gardens seasonally
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds
  • Performed planting, watering, mulching and edging of lawns

Education

Associate of Science - Practical Nursing

VA TECH
Blacksburg, VA
05.1999

High School Diploma -

Bath County High School
Hot Springs, VA
06.1992

Skills

  • Ordering cleaning supplies
  • Cleaning and sanitation
  • Vacuuming and sweeping
  • Habit breaking
  • Horse grooming
  • Horse training
  • Riding instruction
  • Western-style riding
  • Guest services
  • Groundwork
  • Critical Thinking
  • Multitasking Abilities

WORKING AND BEING AROUND HORSES , HELPING PEOPLE LEARN TO RIDE HORSES, BEING OUTSIDE,

IAM a person who loves the out doors. I have been around horses since i was a child started riding at age 5 been riding ever since, I can ride english & western.

I like teaching people how to ride , My favorite is working with people that have a disability because horses really help with the muscle and mentally for the disable.

Timeline

Head Housekeeper

L&W Spirit Shop
02.2020 - 07.2021

Cashier's Assistant

L&W Spirit Shop
02.2020 - 07.2021

Ski Lift Operator

The Homestead Resort
12.2006 - 03.2010

EQUISTRAIN

The Homestead Resort
04.2005 - 05.2010

Landscaping Laborer

The Homestead Resort
02.1995 - 11.2008

Equine Handler

& Owner
01.1990 - 04.2013

Associate of Science - Practical Nursing

VA TECH

High School Diploma -

Bath County High School
Devany BranwenHousekeeping