Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Devaraj Sadasivam

O'Fallon,MO

Summary

Detail-oriented professional with extensive experience in leading high-performing teams and spearheading AWS cloud solutions. Skilled in implementing IT service strategies that elevate operational efficiency, streamline workflows, and ensure top-tier customer satisfaction. Adept at optimizing cloud infrastructure, reducing operational costs, and enhancing data security through rigorous compliance frameworks. Known for building trusted client relationships, effectively managing escalations, and delivering insights that drive continuous improvement and sustainable revenue growth. Proficient in leveraging technical expertise to meet complex organizational needs and exceed service level objectives in demanding, fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Bayer US
04.2025 - Current
  • Spearheaded AI-driven R&D initiatives to modernize agricultural diagnostics and automate lab workflows, resulting in a 30% reduction in manual analysis time.
  • Delivered an end-to-end plant disease detection system using computer vision and deep learning, achieving 92%+ accuracy in infection identification and severity grading.
  • Developed and deployed YOLO-based object detection models for tray item classification, improving lab throughput by 40%, reducing manual errors by 25%, and preventing potential machinery damage estimated at $150K annually by detecting misplaced or foreign objects in real time.
  • Managed full project lifecycle—data collection, annotation, model training/testing, and deployment—ensuring delivery within agile sprint timelines and R&D budget constraints.
  • Coordinated cross-functional teams of data scientists, lab technicians, and IT engineers, enabling successful delivery of 3 AI prototypes to production within 6 months.
  • Aligned AI solutions with operational requirements, leading to seamless system integration and enhanced usability in lab environments.

Senior Cloud Service Delivery Manager

Amazon Web Services (AWS)
01.2022 - 01.2024
  • Delivered successful AWS cloud solutions to diverse clients, ensuring seamless implementation and management. Oversaw global team of AWS-certified engineers, providing round-the-clock production support and maintaining robust monitoring and alerting systems. Fostered trusted advisory relationships with clients and advocated for customer requirements within AWS. Managed technical issue triage, overseeing escalations, prioritization, and driving effective customer communication during critical events. Led customer requirements advocacy within AWS, driving feature requests and prioritization with development teams for new offering rollouts.
  • Reduced downtime by 30% through deployment of comprehensive monitoring and alerting systems via AWS CloudWatch, enabling proactive issue resolution.
  • Achieved 40% improvement in data protection and regulatory compliance for clients in highly regulated industries by implementing robust security measures and compliance frameworks.
  • Increased contribution margin by performing in-depth cost analysis and pinpointing optimization opportunities. Implemented cloud infrastructure strategies, decreasing operational expenses by ~$50K/month.
  • Slashed ticket resolution time by 40% through collaboration with product, engineering, and support teams to address complex technical issues.
  • Boosted service delivery efficiency by 25% through identification and implementation of process enhancements in continuous improvement program.
  • Secured 95% customer satisfaction score by addressing client needs and tailoring solutions, enhancing client retention.

Program Delivery Manager

Yash Technologies
01.2021 - 01.2022
  • Drove exceptional delivery by translating leadership vision into actionable strategies for frontline managers, fostering expansion opportunities with a focus on customer success. Delivered strategic insights through regular reporting and high-level engagement with senior leadership (Senior VPs, Global HOBs) on key accounts. Spearheaded growth initiatives for high-impact strategic accounts, unlocking new business potential and driving sustained revenue expansion. Improved team performance by leading regular meetings with managers to track progress and pinpoint areas for enhancement.
  • Recovered at-risk customer engagements, retaining $3M in revenue and achieving 90% client satisfaction by implementing customized solutions and process enhancements, restoring long-term partnership stability across key accounts.
  • Generated $5M in annual recurring revenue by securing 5 new enterprise clients through targeted presales efforts, aligning Integrated Service Desk offerings with client needs, and showcasing the impact of multi-channel support solutions.

Service Delivery Manager

Cognizant Technology Solutions
01.2011 - 01.2021
  • Directed global teams in executing service transitions, onboarding, training, and operational control enhancements. Managed Service Delivery for Service Desk, EUC, Production Support, and L1 Monitoring teams, ensuring robust service continuity. Led critical ITSM and change management office for large-scale digital transformation, collaborating with CXOs and technology leaders for integrated solutions and cross-business process implementation. Streamlined project scope alignment by identifying and bridging critical SOW gaps, executing targeted recommendations that received swift client approval. Established SLO/KPI metrics, refining operational definitions to enhance performance tracking. Assured service reliability by enforcing high-performance SLAs, consistently meeting targets and eliminating penalties for service-level noncompliance.
  • Maximized operational efficiency in key metrics through dependency optimization and strategic cross-skilling, significantly lowering MTTR and boosting FCR outcomes.
  • Conducted stress testing for eCommerce clients during peak holiday season, identifying system vulnerabilities and ensuring capacity planning. Proactively prevented downtime, safeguarding $1M in revenue and maintaining 99.9% system uptime.
  • Completed PMR and Cognizant-based internal audits, managed all client communications, including weekly and monthly governance meetings.
  • Achieved 25% increase in First-Contact Resolution by empowering Service Desk with advanced troubleshooting tools.
  • Reduced Mean Time to Resolution by 30%, enhancing response speed and efficiency.
  • Boosted Customer Satisfaction Scores by 20% through improved service delivery and minimized end-user downtime.
  • Realized 15% operational cost savings by merging resources and implementing cross-functional training initiatives.
  • Recognized as Star Performer and Customer Champion at Walgreens for exceptional support during Data Center Migration (2012), ensuring seamless transition and minimizing operational disruptions.

Skills

  • IT Service Management (ITSM) Tools: ServiceNow, CA Service Desk, JIRA
  • IT Infrastructure Monitoring Tools: SolarWinds, Nagios, Grafana, Graphite, CA Wily & Spectrum
  • Cloud Computing: Amazon Web Services (AWS), AWS CloudWatch, Cloud Trail, Config, Trusted Advisor, Systems Manager, Guard Duty, Cost Explorer, Backup & Cloud Formation
  • Windows, Networking, VM ware, F5 BigIP, Active Directory, Linux, Unix, Oracle, Akamai (CDN)

Certification

  • AWS Certified Cloud Practitioner
  • Google Cloud Digital Leader
  • Project Management (Prince2)
  • ITSM (ITIL)
  • Networking (CCNA)

Timeline

Senior Project Manager

Bayer US
04.2025 - Current

Senior Cloud Service Delivery Manager

Amazon Web Services (AWS)
01.2022 - 01.2024

Program Delivery Manager

Yash Technologies
01.2021 - 01.2022

Service Delivery Manager

Cognizant Technology Solutions
01.2011 - 01.2021

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