DEVASHAE FORD
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Travel CNA
Staffing Agency
10.2022 - Current
- Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
- Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
- Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
- Responded quickly and calmly in emergency situations.
- Served as a mentor to new CNAs during their orientation period, providing guidance on facility policies and best practices for patient care.
Cashier/Sales Associate/Stocker
Footlocker
08.2012 - Current
- Maintained and organized store displays to enhance product visibility and expedite product location activities Helped customers complete purchases, including processing payments and bagging items Prepared products for sales floor by adding tags and readying pallets or restocking Verified invoices against delivered merchandise to check shipment accuracy Assisted customers based on currently available product, promotional and policy information Updated signage to reflect current prices and help promote target merchandise Operated cash registers, scanners and computers to itemize and total customer purchases Assessed floor displays to determine which merchandise required restocking.
Certified Nursing Assistant
MHealth Fairview
07.2018 - 10.2023
- Completes interventions according to identified critical elements of each procedure.
- Answers patient call lights promptly for both assigned and other patients.
- Distributes and sets up water, snacks and patient tray and assists patients.
- Implements activities of fall prevention plan as specified in plan of care.
- Provides assistance to the RN for admission, transfer, discharge, and post-mortem care.
- May transport medications excluding controlled substances within the site.
- Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition.
- Monitored and replenished medical supply inventory, facilitating optimal availability for patient cares.
- Maintained accurate, timely flow of information by completing thorough patient records and updating the healthcare team on patient status.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Scheduler-Registration
Allina Hospitals & Clinics
07.2021 - 09.2022
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Certified Nursing Assistant
Home Watch Caregivers
10.2017 - 08.2019
- Documented patient intake and dietary requirements and assisted with feeding to promote proper patient nutrition Monitored and replenished medical supply inventory, facilitating optimal availability for patient care Prevented infection and cross-contamination by cleaning and sanitizing rooms and equipment using aseptic technique Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status Worked with physicians and nursing team members to support patient needs, including collecting specimens, monitoring vitals, and maximizing patient comfort Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering, and bathing Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Personal Care Assistant
Abbey Care
09.2008 - 09.2017
- Transported clients to complete required tasks such as medical appointments and grocery shopping Laundered clothing and bedding and changed linens one time per week to prevent spread of infection Recorded client status progress and challenges in logbooks and reports Helped clients maintain daily living standards by assisting with personal hygiene needs Ambulated individuals with safe and effective strategies around home, public and medical locations Monitored vital signs and medication use, documenting concerning responses Assisted families in planning for meals and shopping for ingredients to meet nutritional plans Provided patients and families with emotional support and instruction in preparing healthy meals.
Certified Nursing Assistant, Sr
Woodbury, Living
06.2016 - 03.2017
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate Prevented infection and cross-contamination by cleaning and sanitizing rooms and equipment using aseptic technique Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage Monitored and replenished medical supply inventory, facilitating optimal availability for patient care Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Receptionist Administrative Assistant
ALS
12.2015 - 03.2016
- Set up, maintained, and purged physical and electronic filing systems to keep records compliant and current Received and routed incoming mail and packages to team members, facilitating timely communication and efficient operations Delivered exceptional clerical support every day, including scheduling appointments, transcribing notes, and mailing packages Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
Call Center Representative
IQOR
05.2012 - 06.2013
- Maintained customer loyalty by delivering fast, friendly, and knowledgeable service for routine questions and service complaints Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems Reviewed customer data to assess current issues and determine eligibility for potential solutions.
Education
CPR certification Certified Nursing Assistant BLS Certification -
Some College
Skills
Reliable and trustworthy
Excellian (EHR) systems
Epic
People skills
First Aid/CPR
PPE use
Critical thinking
Leadership
Active listening
Multitasking
Organization
Patient Care
Vital signs monitoring
HIPAA Compliance
Compassionate Care
Reliable team player
Basic Life Support
Timeline
Travel CNA
Staffing Agency
10.2022 - Current
Scheduler-Registration
Allina Hospitals & Clinics
07.2021 - 09.2022
Certified Nursing Assistant
MHealth Fairview
07.2018 - 10.2023
Certified Nursing Assistant
Home Watch Caregivers
10.2017 - 08.2019
Certified Nursing Assistant, Sr
Woodbury, Living
06.2016 - 03.2017
Receptionist Administrative Assistant
ALS
12.2015 - 03.2016
Cashier/Sales Associate/Stocker
Footlocker
08.2012 - Current
Call Center Representative
IQOR
05.2012 - 06.2013
Personal Care Assistant
Abbey Care
09.2008 - 09.2017
CPR certification Certified Nursing Assistant BLS Certification -
Some College