Devashree Mukherjee
Chandler,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Manager
ServiceNow
10.2023 - 01.2024
- Responsible for handling programs in for teams working various technologies including Azure and Boomi
- Established team priorities, maintained schedules and monitored performance.
- Orchestrating seamless execution of complex programs that span Cross-Functional teams, actively contributing to realization of long-term strategic initiatives within ServiceNow framework
- Strategizing and communicating comprehensive program milestones and timelines, encompassing collaborative efforts of diverse teams
- Playing pivotal role in ensuring clarity and completeness of requirements working regularly alongside Product management teams, help them translate into detailed EPICs and stories within ServiceNow tool
- Tracking and reporting utilizing robust capabilities of ServiceNow tool to generate 5 reports per project to track progress
- Proactively addressing and mitigating RISKs and Blockers making sure hassle-free delivery for teams involved
- Facilitating coordination of interdependencies among ~ 10 cross-functional teams, ensuring that program milestones are achieved according to predefined timelines
- Assuming end to end responsibilities for program deliveries across teams fostering collaboration and making sure programs are success.
Senior Manager Engineering SW
Harman International
05.2018 - 07.2023
- Delivering complex program in fast paced environment working with cross functional teams, including SOC/IOC, platform and firmware teams
- Tracking and reporting weekly status for customer deliverables to external stakeholders and senior management by creating exhaustive dashboards and score cards using tools like JIRA and ALM, and other tools like Confluence and Sharepoint.
- Ensuring Risk management plan worked upon, dependency map created and risks are mitigated with proper action
- Aligning with product management to gather requirement for value stream as per strategy and ensuring right priorities working alongside product owners
- Ensuring program progress as per schedule, taking into consideration of SW schedule and HW timeline
- Help program execution by overseeing assignment of overall tasks, working interdependencies with SW and HW teams, mapping in-team dependencies, setting right expectations and removing impediments for team
- Enabling proper utilization of resource allocation and deployment by collating and analyzing resource capacity planning across BU
- Ensure that team is equipped with required hardware and other resources to execute deliverables as per timelines
- It includes working with logistics, procurement and supplier etc
- As SPC certification holder, leading SAFe agile transformation for BU starting at team level spanning up to portfolio level
- Lead member of LACE team for BU responsible for making recommendations and implementing improvement in processes
- Responsible for setting up cross functional agile team, process and tools and best practices
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Leading scrum masters of 8 cross-functional geographically dispersed scrum teams acting as RTE
- Leading all SAFe agile ceremonies like pre and post PI planning, Scrum of Scrum, ART Sync, sprint review/demo and other relevant ceremonies
- Handling end-to-end program, which is being executed with teams spread across India, Germany, Romania and China, which include software, hardware and firmware teams from Harman and vendor teams
- Took over as engineering manager for team of 24 resources
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Consolidated vendors and renegotiated contracts to optimize costs.
Program Manager
Intuit
04.2017 - 04.2018
- Managing set of programs as Scrum Master devised for helping tax agents cater to customer issues better
- Coach team for continuous improvement
- Conduct all agile ceremonies like daily stand up, sprint planning, sprint retrospective and other related meetings
- Help team execute every iteration as per planned sprint goal by removing impediments hence help keeping commitments
- Manage inter team dependencies to plan better
- Publish sprint report and status snapshot by maintaining data in appropriate tools like JIRA, confluence, Aha!, ServiceNow and others
- Managed projects in area of Infrastructure and Support monitoring area
- Project focused on upgrade of OS versions on more than 100 servers
- Creating dashboards for monitoring infrastructures
- Establishing Infra database and enabling monitoring on all servers
- Responsible for scrum ceremonies, weekly status reports, regular updates to Stakeholders through different forums
- Ensuring Risk management plan worked upon, dependency map created and risks are mitigated with proper action
- Leading initiative for Operational Excellence for operations group and DevOps initiative involving AWS.
Program Manager
McAfee - Part of Intel Security
08.2016 - 02.2017
- Responsible for end-to-end tracking of product development using agile methodologies
- Worked with multiple stakeholders and product manager to prioritize, gather and validate project updates
- Coordinated with cross-functional agile teams to flag any impediments in smooth delivery of projects
- Organize and run daily Scrum of Scrum meetings with all scrum masters for smooth running of projects
- Organize and run review meetings with higher management for periodic sprint progress review as part agile framework
- Track and report project progress on weekly basis to stakeholders and product management groups using various presentation format like PowerPoint and excel sheets
- Ensuring that all project deliverables were executed within established time period
- Ensuring that project deliverable meet defined quality goals
- Ensuring that deliverables align with product goals
- Engage with multiple levels of executives to collate information, analyze it and present it in understandable format for senior management.
Co-Founder and Director
Nugen Biz solutions Pvt Ltd.
03.2010 - 10.2015
- As co-founder was fully instrumental in setting up business and team from scratch and bring it to speed
- The nature of business being daycare/creche, required personal interaction with parents on a day to day basis and hence getting exposure to extensive client interaction
- Being the owner had full responsibility to look into issues and had to be pro-actively solve them to retain client base
- This gave me the opportunity to meet people from various strata of life and hence the utmost chance of people management and client engagement
- The company saw expansion from one center to 4 centers within span of 5 years, one being a captive unit for a corporate client.
Business Analyst, Programmer
Various organizations in IT Industry
01.1997 - 01.2009
- Performed various technical roles as Project Manager / Team Lead / Systems Analyst / Business Analyst / Programmer in various organizations in India, Malaysia, and Singapore.
Education
Bachelor of Science - Physics
Gujarat University
Ahmedabad, India06.1992
MBA - System Management
Sikkim Manipal University
Chennai, India06.2005
MBA - Human Resources Management
Indian Institute of Management Culcutta
Culcutta, India06.2018
Skills
- Program management, Stakeholder Management, Resource Management, Communication Management, Vendor Management
- Agile Methodologies, SAFe Agile Methodologies
- Process re-engineering and transformation
- Tools: MS Office, SharePoint, Confluence, MS Teams, Webex Proficient in various PMO and tracking platforms like Microsoft project, MIRO, JIRA, ALM Suit
Certification
- PMP Certified
- Certified SPC (Safe Program Consultant)
- Prince II certified in Program Management
- ITIL Certification holder
- Six Sigma Greenbelt
Industry Experience
Close to 18 years of experience within the Product and Service sectors. Extensive international exposure in delivering complex programs in fast-paced, cross-functional environments with a constant adaptation to change with teams located in different Geos. Managed programs from conceptualization to sustenance. Recent experience in Automotive industry with focus on System Solutions, Telematics, Embedded Solutions. Program execution centered on the development of SW solutions within a HW platform environment. Prior experience in Finance, Education and Multimedia SW domains. Vendor and supplier management and coordination ensuring timely inputs and execution as per program milestones. Effectively managed a diverse team of approximately 30 individuals, overseeing all aspects of onboarding, people management, including performance appraisals, strategic succession planning and mentoring. Experienced in managing business operations for India team, focused on building strategy with leadership team, allocation and tracking program budgets, hiring critical talent, enabling execution through vendor strategy, regular operations reviews with senior management etc.
Portfolio Management
Proficient in setting up program governance and Org structure. Proficient in portfolio-level reporting and activity tracking and RISK management using RAID logs. Metrics generation for management decision-making and team performance at Business Unit level. Proficient in creating agile dashboards and reports relevant to management as well as team to help achieve better visibility and productivity.
Agile Program Management
In my capacity as Agile Program Manager and RTE, managed a team of scum masters reporting to me. In this role, I nurtured an agile culture, cultivating an environment of self-organization guided by a servant leader mindset. Managed end-to-end project delivery for large-scale programs, ensuring on-time and within budget completion. Established and managed cross-functional agile teams including development, QA and product management, streamlined processes, and enforced values and practices of scrum, leading the communities of practice (COP) at BU level while working with other scrum masters resulting in improved velocity of the team by 50%. Implemented and Facilitated PI planning events and sprint ceremonies (Standup, planning, grooming, sprint review and retrospectives), pro-actively removing impediments helping the product owners and team to make deliveries on time, improving the velocity and sprint completion rate greater than 50%. Coached the teams at Super BU level leading the upskilling track which includes crafting comprehensive training materials and delivering impactful sessions that spanned from executive leadership to development teams. POC and Lead from BU to work with third party vendor for BU level Agile assessment. Successfully Lead process transformation at BU level. Championed SAFe Agile transformation across the Business Unit, leading efforts from team to portfolio level. Conducted gap analysis, managed process changes activities, and created transformation roadmaps, collaborating closely with business unit stakeholders to enhance operational efficiency. Part of comprehensive internal quality audits and gate reviews to enhance quality of solution offered. Guided and directed cross-functional teams in the successful implementation of DevOps methodologies, fostering seamless collaboration between development and operations.
Skill Sets
- Program/Project Management
- Agile Methodologies (SAFe, Kanban, Scrum, FDD)
- Process re-engineering and transformation
- People Management (incl. Performance Management)
- Business Operations
Availability
Immediately
Personal Information
Visa Status: L2S visa holder eligible to work in USA without sponsorship.
Timeline
Program Manager
ServiceNow
10.2023 - 01.2024
Senior Manager Engineering SW
Harman International
05.2018 - 07.2023
Program Manager
Intuit
04.2017 - 04.2018
Program Manager
McAfee - Part of Intel Security
08.2016 - 02.2017
Co-Founder and Director
Nugen Biz solutions Pvt Ltd.
03.2010 - 10.2015
Business Analyst, Programmer
Various organizations in IT Industry
01.1997 - 01.2009
Bachelor of Science - Physics
Gujarat University
MBA - System Management
Sikkim Manipal University
MBA - Human Resources Management
Indian Institute of Management Culcutta