DeVaughn Conway
Aurora,CO
Summary
A seasoned Appliance Specialist from A & K Appliance & Distribution, I excel in appliance installation and customer service, ensuring high satisfaction levels. Leveraging diagnostic skills and teamwork, I've significantly contributed to sales growth and enhanced department visibility through effective social media strategies. My expertise also includes managing warranty claims and streamlining inventory, demonstrating a strong blend of technical proficiency and interpersonal abilities.
Overview
2025
2025
years of professional experience
Work History
Appliance Specialist
A & K Appliance & Distribution
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Assisted in the planning and execution of special store events focused on promoting appliances, resulting in increased visibility and sales for the department.
- Analyzed sales data to identify opportunities for growth within the appliance category.
- Utilized social media platforms such as Facebook and Instagram effectively; posted engaging content related to latest appliance trends, deals, and customer success stories.
- Determined customer's specific needs to pair best products and service offerings.
- Conducted in-depth product research to stay current on industry trends and emerging technologies.
- Generated repeat business through consistent follow-up with past clients, maintaining top-of-mind awareness for future purchases.
- Followed up on outstanding or incomplete customer orders, sales or installs.
- Assisted in training new hires, sharing product knowledge and best practices for stellar customer interactions.
- Enhanced customer satisfaction by providing expert advice on appliance selection and usage.
- Engaged in safe work practices and proper operation of store equipment.
- Collaborated with store management to develop effective appliance displays and promotional materials.
- Managed warranty claims process, liaising between customers and manufacturers to ensure swift resolution of issues or concerns related to product performance or quality during coverage period.
- Resolved client issues efficiently by collaborating with the service department on repair and maintenance requests.
- Streamlined inventory management through accurate tracking and timely reordering of products.
- Coordinated installation services for customers, ensuring seamless delivery and setup of appliances.
- Educated customers on use, care and adjustments of appliances.
- Facilitated repairs by disassembling defective and broken equipment.
- Ordered parts and maintained adequate inventory.
- Used hand tools such as oscilloscopes to check components.
- Diagnosed issues with appliances and made repairs.
- Tested completed work and verified functionality of Type appliances.
- Gave accurate and detailed quotes to customers prior to starting work.
Inbound and Outbound Warehouse Associate
Arizona Tile & Stone Specialist
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Assisted in maintaining a clean and organized warehouse environment, promoting safety and efficiency.
- Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
- Exhibited adaptability to changing workloads by seamlessly shifting between inbound and outbound tasks as needed.
- Aided in the training of new warehouse personnel, sharing best practices and providing guidance when needed.
- Maximized space usage within racking systems using strategic organization methods.
- Minimized errors in shipment preparation through thorough quality checks before dispatching goods.
- Reduced product damage by implementing proper storage techniques and handling procedures.
- Maintained accurate records of all warehouse activities including shipments received or sent out adhering to documentation requirements.
- Ensured compliance with company policies and industry regulations through diligent adherence to guidelines and protocols.
- Facilitated smooth workflow by coordinating with other departments such as purchasing, production, and logistics on a regular basis.
- Enhanced inventory accuracy through meticulous record-keeping and regular audits.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and coordinating returns or exchanges when necessary.
- Supported continuous improvement initiatives by participating in process reviews, identifying areas for optimization, and implementing recommended changes.
- Operated various material handling equipment safely while transporting products throughout the warehouse facility.
- Contributed to cost reduction measures by optimizing space utilization within the warehouse facility.
- Achieved timely order fulfillment by coordinating efforts among picking, packing, staging, loading, labeling tasks based on priority deadlines.
Driver / Warehouse
Mygrant Glass
03.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
Brake Press Operator
Ess Metron
01.2022 - 02.2024
- Interpreted blueprints to follow correct sequence of bends and identify proper tools to produce quality parts.
- Followed safety procedures, donning protective gear for face and body and disabled machines in emergency situations.
- Programmed CNC brake press back gage for custom profiles.
- Fabricated and bent mild steel, aluminum, and stainless steel from Number to Number pounds.
- Performed preventive maintenance on equipment to continue proper functioning and longevity.
- Set up and operated hydraulic CNC press brake with efficiency to hold tolerances of Number pounds.
- Contributed to company growth by consistently meeting or exceeding production targets.
- Implemented continuous improvement initiatives by actively participating in process reviews and suggesting modifications when appropriate.
- Increased production efficiency by accurately setting up and operating brake press machines.
- Reduced material waste by carefully measuring and calculating required materials for each project.
- Assisted in troubleshooting mechanical issues, minimizing downtime and maintaining productivity levels.
- Exhibited strong problem-solving skills by identifying potential production challenges early on and addressing them proactively before they affected overall output.
- Maintained a safe work environment by consistently following safety protocols and procedures.
- Ensured accurate documentation of completed work orders, contributing to proper record-keeping within the organization.
- Demonstrated flexibility in adapting to various job assignments based on changing priorities within the department.
- Communicated effectively with supervisors and coworkers regarding job status, potential issues, or concerns related to production goals.
- Consistently adhered to all company policies and regulations concerning health and safety, quality control, and workplace conduct.
- Optimized machine performance through regular maintenance, cleaning, and calibration tasks.
- Collaborated with team members to ensure timely completion of projects, meeting client deadlines.
- Enhanced product quality with thorough inspections and adjustments during the manufacturing process.
- Trained new employees on brake press operation and safety procedures, ensuring a knowledgeable workforce.
- Interpreted blueprints and engineering drawings to produce high-quality products according to specifications.
- Streamlined workflow processes by organizing workspace for maximum efficiency during daily operations.
Education
Graduated - All Major Academic
South High
Denver, COSkills
- Repair techniques
- Appliance installation
- Power tools proficiency
- Diagnostic skills
- Warranty procedures
- Preventative maintenance
- Gas appliance expertise
- Hand tools proficiency
- Plumbing basics
- Installation procedures
- Diagnosing problems
- Repairing units
- Power tools operation
- Computer skills
- Electrical troubleshooting
- Maintaining inventory
- Schematic reading
- Equipment calibration
- Repair cost estimation
- Dryer repair
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Clean driving record
- Loading and unloading
- Safety management
Timeline
Driver / Warehouse
Mygrant Glass
03.2023 - Current
Brake Press Operator
Ess Metron
01.2022 - 02.2024
Appliance Specialist
A & K Appliance & Distribution
Inbound and Outbound Warehouse Associate
Arizona Tile & Stone Specialist
Graduated - All Major Academic
South High
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