Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

De Vaughn Elledge

Chandler,AZ

Summary

Results-driven professional with expertise in customer service and team management. Skilled in resolving escalations and improving customer satisfaction. Proven track record in fast-paced environments, with a focus on training and development. Dedicated to continuous learning and delivering high-quality results.

Overview

8
8
years of professional experience

Work History

Escalation Specialist

Mr. Cooper
Chandler, AZ
04.2021 - 04.2025
  • Resolved customer issues by engaging in effective communication and addressing diverse mortgage-related questions.
  • Managed multiple customer accounts simultaneously while providing superior service and prompt follow-up calls.
  • Collaborated with cross-functional teams to identify trends in escalated cases.
  • Provided weekly updates on open escalations status, successes, challenges, or opportunities for improvement.

Kitchen Manager / Sous Chef

Smokin Fins
Chandler, AZ
03.2017 - 03.2021
  • Supervised and trained team members while facilitating hiring processes for kitchen staff.
  • Maintained accurate records of food costs, labor costs, waste management and other related expenses.
  • Prepared food efficiently on line, ensuring timely service for customers.
    Created daily and weekly specials to enhance menu variety and appeal.

Education

Audio Engineering Degree -

Conservatory of Recording Arts & Sciences
Gilbert, AZ
01.2017

High School Diploma -

Maricopa High School
Maricopa, AZ
05.2012

Skills

  • Multi-tasking
  • Training development aptitude
  • Calm and professional under pressure
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Clear phone etiquette

References

  • Krista Toribio, Manager (Mr. Cooper), Longview, TX, 903.387.6968
  • Janet Taylor, Escalation Specialist (Mr. Cooper), Maricopa, AZ, 623.500.7725

Timeline

Escalation Specialist

Mr. Cooper
04.2021 - 04.2025

Kitchen Manager / Sous Chef

Smokin Fins
03.2017 - 03.2021

Audio Engineering Degree -

Conservatory of Recording Arts & Sciences

High School Diploma -

Maricopa High School

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