Devaughn Gilyard
Metro Detroit, MI,United States
Summary
Organized and dependable candidate; analytical problem-solver successful at managing multiple priorities with a positive attitude. Excellent customer relations aptitude. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Field Adjuster
Liberty Mutual
10.2023 - Current
- Performed 40+ field investigations of damaged properties every month.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
- Managed complex claims involving multiple properties or significant loss values effectively while adhering to strict deadlines imposed by insurance carriers or state statutes of limitations.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Field Inspector
Safeguard Properties
03.2022 - 10.2023
- Drafted detailed reports on findings of inspections.
- Reported on wear and tear and general functionality of roofing, estimating remaining life and recording any noted leaks, missing shingles or other structural or functional deficiencies.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
Office Administrator
Kruger Bailey & Wickes
02.2016 - 09.2023
- Oversaw each phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Skilled Laborer
Sam Hoyle (Property Services)
01.2012 - 12.2016
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Coordinated with contractors and clients to clarify project specifications, ensuring customer satisfaction.
- Provided labor support to carpenters, masons and other skilled trades.
Education
Lansing Community College
Lansing, MI05.2015
Skills
- Damage Assessment
- Property Inspection
- Policy Interpretation
- Construction Knowledge
- Effective Written and Verbal Communication
- Microsoft Office
- Problem-Solving Techniques
- Task Prioritization
- Data Entry and Management
- Adaptability and Flexibility
- Documenting Dimensions
- Attention to Detail
Certification
Licensed Adjuster
Timeline
Property Field Adjuster
Liberty Mutual
10.2023 - Current
Field Inspector
Safeguard Properties
03.2022 - 10.2023
Office Administrator
Kruger Bailey & Wickes
02.2016 - 09.2023
Skilled Laborer
Sam Hoyle (Property Services)
01.2012 - 12.2016
Lansing Community College
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