Devaughn Lang
Orange Park,FL
Summary
Hard working and knowledgeable individual with exceptional experience in leading teams, delivering results and exceeding expectations. Creative and motivated individual leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Highly skilled in teaching new concepts and best practice strategies.
Overview
2
2
years of professional experience
Work History
Administrative Manager II & Party Manager
Urban Air Trampoline And Adventure Park
06.2023 - 12.2023
- Enhanced guest satisfaction by efficiently managing party operations and addressing concerns promptly.
- Streamlined event planning process for better organization and smoother execution of parties.
- Streamlined new employee onboarding process, reducing ramp-up time for incoming staff members.
- Implemented innovative marketing strategies to increase bookings and drive revenue growth.
- Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.
Assistant Manager
Escapology
03.2023 - 06.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Supervisor
Pet Paradise Resort
06.2022 - 03.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responded to telephone, email and in-person inquiries regarding reservations, information and guest concerns.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Supervisor
AMC Theatres
02.2022 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Generated repeat business through exceptional customer services and responded to customer concerned with friendly and knowledgeable service.
- Cross-trained existed employees to maximize team agility and performance.
Education
Bachelor of Science - Supervision And Management
Florida State College At Jacksonville
Jacksonville, FL04.2020
Associate of Arts - General Studies
Florida State College At Jacksonville
Jacksonville, FL04.2018
Skills
- Strategic Planning
- MS Office
- Organization and Multitasking
- Problem Solving
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
Additional Information
Bowlero - Manager
- Jacksonville, FL 01/22-04/22
EPIC Theatres- General Manager
- Jacksonville, FL 09/20-12/21
EPIC Theatres- Assistant Manager
- Jacksonville, FL 06/16-04/20
Timeline
Administrative Manager II & Party Manager
Urban Air Trampoline And Adventure Park
06.2023 - 12.2023
Assistant Manager
Escapology
03.2023 - 06.2023
Supervisor
Pet Paradise Resort
06.2022 - 03.2023
Supervisor
AMC Theatres
02.2022 - 06.2022
Bachelor of Science - Supervision And Management
Florida State College At Jacksonville
Associate of Arts - General Studies
Florida State College At Jacksonville