Summary
Overview
Work History
Education
Skills
Previous Work Experience
Timeline
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Devaughn Lang

1109 Maple Lane Orange Park,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience

Work History

Events Manager & Office Assistant

Urban Air Adventure Park
Jacksonville, FL
06.2023 - 12.2023
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
  • Supported staff through in-service training, providing mentorship and additional resources.
  • Increased event revenue by 15%.
  • Oversaw staff during the event to ensure smooth execution of tasks.
  • Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.

Assistant Manager

Escapology
Jacksonville, FL
03.2023 - 06.2023
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained detailed records of sales, revenue, attendance and other operational metrics.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Manager in Training

Pet Paradise Resort
Fleming Island, FL
06.2022 - 05.2023
  • Resolved client issues by delivering excellent customer service and maintaining positive attitude.
  • Provided leadership support to staff members by setting goals and expectations.
  • Oversaw front desk operations including check-in and check-out processes, guest inquiries and complaints resolution.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.

Supervisor

AMC Theatres
Orange Park, FL
03.2022 - 07.2022
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed customer feedback to identify areas of improvement in the theater experience.
  • Resolved customer complaints in a timely manner while maintaining good relations with patrons.

Education

Bachelor of Arts - Public Safety Management

Florida State College At Jacksonville
Jacksonville, FL
04-2020

Associate of Arts - Business Administration Management

Florida State College At Jacksonville
Jacksonville, FL
08-2018

Skills

  • Leadership
  • Problem Solving
  • Conflict & Resolution
  • Negotiation
  • MS Suite
  • Project Management
  • Administrative

Previous Work Experience

  • Operations Supervisor Bowlero Corp Jacksonville, FL 01/22-03/22
  • General Manager EPIC Theatres Jacksonville, FL 09/20-12/21
  • Assistant Manager EPIC Theatres Jacksonville, FL 06/16-04/20

Timeline

Events Manager & Office Assistant

Urban Air Adventure Park
06.2023 - 12.2023

Assistant Manager

Escapology
03.2023 - 06.2023

Manager in Training

Pet Paradise Resort
06.2022 - 05.2023

Supervisor

AMC Theatres
03.2022 - 07.2022

Bachelor of Arts - Public Safety Management

Florida State College At Jacksonville

Associate of Arts - Business Administration Management

Florida State College At Jacksonville

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Devaughn Lang