DeVaughn Scott

03/2015 - Present

Hours per week: 40

Service Manager

Duties, Accomplishments and Related Skills:

Food Quality

• Making sure great tasting, high quality food is served

• Resolving food quality issues

• Managing food safety which includes: Ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and enforcing the Daily Food Safety Checklist and food safety policies and procedures

Customer Interaction

• Resolving customer incidents and working to ensure positive customer experiences

Team Management

• Managing crew breaks, shift changes, shift meetings, and line schedules

• Developing and cross-training all front of house Crew. Assisting with Crew performance reviews and the resolution of performance issues

• Training and developing future Service Managers

Office Administration

• Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork

• Overseeing office equipment and making sure office supplies are ordered as necessary

• Ensuring the proper quantity of supplies are available as needed

• Troubleshooting back of house computers and POS system

Miscellaneous

• Ensuring the line and reach-in cooler are organized and clean

• Managing daily and weekly cleaning of the line, dining room, restrooms, and patio

• Assisting with the execution of marketing promotions