Devaughn Sheares
Fort Myers
Summary
Approachable professional offers strong background in hospitality industry. Swiftly handles assignments and promptly resolves issues. Recognized for consistent attention to quality customer service.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Fairfield Inn & Suites
Fort Myers
01.2025 - Current
- Kept accurate records of guest transactions.
- Maintained cleanliness of lobby area at all times.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Provided information about hotel amenities, services, and local attractions.
- Processed payments accurately and efficiently.
- Inputted guest information into computer system accurately and securely.
- Answered phones, responded to inquiries, and took messages.
Loctician
Self Employed
Fort Myers
10.2024 - Current
- Developed relationships with new clients through referrals from existing customers.
- Facilitated accurate schedule management and event coordination
- Developed time management skills to balance academics, athletics, and extracurricular activities.
- Built strong relationships with customers through effective communication skills.
Server
Sand Bar and Grill
Fort Myers
05.2024 - 12.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Service Coordinator/Dispatcher
Brown Heating and Cooling
Venice
04.2024 - 05.2024
- Coordinated service schedules and appointments with clients.
- Updated internal systems with information related to new or revised services.
- Developed and maintained relationships with key clients to ensure repeat business.
- Handled incoming calls and inquiries from customers regarding services offered.
- Reviewed invoices for accuracy prior to submission for payment processing.
Server/Food Runner/Busser
Sunseeker Resorts
Port Charlotte
01.2024 - 05.2024
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server/Food Runner/Lead Busser
Florida TapHouse
Port Charlotte
05.2023 - 01.2024
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Prepared drinks according to standard recipes.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server/To-Go Specialist
Olive Garden
Port Charlotte
11.2021 - 05.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
Crew Member
McDonald's
Port Charlotte
08.2020 - 03.2022
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Resolved customer complaints in a professional manner.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Assisted management team with inventory counts of food products and beverage supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05-2023
Skills
- Guest relations
- Payment processing
- Data entry
- Record keeping
- Housekeeping duties
- Customer service
- Time management
- Conflict resolution
- Communication skills
- Problem solving
- Professional demeanor
- Adaptability and flexibility
- Reliability
Affiliations
Hair Styling
Soccer
Languages
English
Professional
References
References available upon request.
Timeline
Front Desk Agent
Fairfield Inn & Suites
01.2025 - Current
Loctician
Self Employed
10.2024 - Current
Server
Sand Bar and Grill
05.2024 - 12.2024
Service Coordinator/Dispatcher
Brown Heating and Cooling
04.2024 - 05.2024
Server/Food Runner/Busser
Sunseeker Resorts
01.2024 - 05.2024
Server/Food Runner/Lead Busser
Florida TapHouse
05.2023 - 01.2024
Server/To-Go Specialist
Olive Garden
11.2021 - 05.2023
Crew Member
McDonald's
08.2020 - 03.2022
High School Diploma -
Port Charlotte High School
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