Devaughn Smith
Pompano Beach,FL
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Hawk Eye Security
Coral Springs, FL
04.2024 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Operated communication systems between officers stationed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Confirmed visitor identification prior to granting entry into the building.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Completed incident reports to record security or loss prevention incidents.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Observed patrons and customers to quickly address security situations.
- Participated in training sessions to stay up to date on current security trends and best practices.
- Assisted with crowd control during large events held at the facility.
Security Officer
Allied Universal Security Services
Pompano Beach, FL
12.2021 - 09.2023
- Operated radio communication systems for coordination with co-workers and supervisors.
- Observed behavior patterns in order to identify potential criminal activity or threats.
- Assisted with investigations when needed.
- Enforced all laws, rules, regulations, and procedures pertaining to the protection of persons and property.
- Managed traffic flow throughout parking lots and other areas of the facility.
- Assisted in controlling access to restricted areas.
- Responded quickly to emergency situations such as fires, medical emergencies, disturbances.
- Investigated suspicious activities or incidents on premises.
- Prepared written documentation related to incident reports.
- Completed monthly security audits ensuring all security measures were up-to-date and effective.
- Conducted security checks and patrols to ensure the safety of personnel and property.
- Provided information regarding facility policies and procedures to visitors.
- Monitored and adjusted controls that regulate building systems, such as air conditioning, furnace, or boiler.
Gate Guard
Platinum Supplemental Insurance Inc.
Deerfield Beach, FL
04.2019 - 11.2021
- Assisted in maintaining order during large gatherings on site.
- Provided support for special events held at the facility when necessary.
- Kept up-to-date knowledge on local laws related to security matters.
- Checked identification cards of visitors and employees to verify their authorization to enter the premises.
- Interacted professionally with clients, guests, and staff members.
- Responded quickly and effectively to any emergency situations or incidents occurring on-site.
- Checked shipments and belongings by completing physical reviews, wanding, and using x-ray inspection technology.
- Reviewed IDs and building credentials for workers and visitors.
Prep Cook
Wendy's
Hialeah, FL
06.2013 - 03.2017
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Discarded spoiled food items immediately following established procedures.
- Inspected finished dishes for quality assurance purposes.
- Kept the kitchen area clean at all times during shifts.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Ensured that all dishes were prepared correctly by tasting them before serving.
- Seasoned cooked dishes properly before serving them.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Measured ingredients accurately using measuring cups and spoons.
- Trained new employees on proper techniques of preparing meals safely.
- Organized walk-in coolers and freezers according to established guidelines.
- Cooked meats, fish, poultry or other foods using various methods such as baking, frying or grilling.
- Maintained records of daily food usage in accordance with health regulations.
Customer Service Representative
Miami International Airport
Miami, FL
01.2014 - 05.2015
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Hollywood Hill High School
Hollywood, FL05-2010
Skills
- Identification verification
- Emergency Management
- Electronic surveillance
- Emergency Response
- Investigation documentation
- CCTV Monitoring
- Conflict de-escalation
Certification
- Security D License
- Security G License
Languages
English
Professional
References
References available upon request.
Timeline
Security Officer
Hawk Eye Security
04.2024 - Current
Security Officer
Allied Universal Security Services
12.2021 - 09.2023
Gate Guard
Platinum Supplemental Insurance Inc.
04.2019 - 11.2021
Customer Service Representative
Miami International Airport
01.2014 - 05.2015
Prep Cook
Wendy's
06.2013 - 03.2017
High School Diploma -
Hollywood Hill High School
- Security D License
- Security G License
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