Devaunte Rush
Orange Park,FL
Summary
A self motivated professional with an excellent track record in a high volume bank teller position. A strong commitment to quality customer service coupled with first-rate communication skills builds significant customer loyalty. Proven ability to handle a diverse customer base, resolve problems and process transactions quickly and accurately ensures increased productivity and efficiency. A reliable and trustworthy individual with an in-depth knowledge of banking products and services.
Overview
7
7
years of professional experience
Work History
Bank Teller
Brinks Armored
Jacksonville, FL
12.2021 - 08.2023
- Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
- Assists in preparation and development of store sales plan, promotional strategies and activities Cash checks: verify endorsement, receive proper identification, and ensure validity.
- Identify counterfeit currency.
- Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
- Cross-sell bank products and services.
- Refer customers to proper department for issues that cannot be resolved at teller line.
- Issue personal money orders and cashier's checks, accept orders and payment for U.S.
- Buy and sell currency from vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Ensure teller station is properly supplied.
- Conduct audits vaults, ATMs and currency dispensers Follow procedures for removing accounts for dormancy.
- Balance drawer daily, including periodic batching of cashed checks.
- Process cash advances, redeem U.S.
- Maintain appropriate currency logs.
- Follow all bank policies and procedures.
- Trains new tellers in bank practice and procedure.
- Motivates other bank tellers to remain friendly and professional at all times.
- Shows ability to remain professional at all times and put on smiling face for customers.
Warehouse Worker
Michaels
Jacksonville, FL
02.2019 - 03.2021
- Consistently lifted materials weighing as much as 80 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Managed timely and effective replacement of damaged or missing products.
- Created and enforced detailed organization processes to increase quality and service standards.
Loader and Material Handler
United Parcel Service, UPS
Jacksonville, FL
09.2018 - 02.2019
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Performed cycle counts and inventory control to accurately track product levels.
- Packed items into appropriate containers for shipment.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Received and unpacked shipments and new equipment as directed.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Attached identifying tags to containers to mark with identifying shipping information.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Customer Services Representative
Apex Systems
Newport News, VA
08.2016 - 10.2017
- Providing quality customer service to incoming customers.
- Escalation calls by resolving customers needs.
- Resolving billing disputes and negotiating settlements for customers.
- Handling over 125 customer calls per day.
- Creating reports on available hours, calls taken average handle time, hold time, and abandonment rate using crystal reporting system.
- Consistently exceeded company goal of 96% service level on daily basis by effectively monitoring queue.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
High School Diploma -
Woodside High School
Newport News, VA06.2016
Skills
- Exceptional customer service
- Sales expertise
- Inventory management background
- Strong sense of banking ethics
- Practiced knowledge of bank security systems
- Debt and credit management
- Cash dispenser operation
- Safe and vault operation
- Reliable
- Excellent communication skills
- Friendly
- Energetic
- Approachable
- Team player
- Organized
- Strong work ethic
Skills
Accounts Receivable, Balance, basic, billing, Bonds, cashier, coaching, contracts, credit, crystal, client, customer satisfaction, customer service, documentation, due diligence, edit, senior management, funds, hiring, IQ, legal research, Lotus Smart Suite, Microsoft Excel, money, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, negotiating, policies, quality, quality assurance, Express, real estate, repairs, reporting, risk analysis, sales, settlements, supervisor, phone, Type 65wpm
Timeline
Bank Teller
Brinks Armored
12.2021 - 08.2023
Warehouse Worker
Michaels
02.2019 - 03.2021
Loader and Material Handler
United Parcel Service, UPS
09.2018 - 02.2019
Customer Services Representative
Apex Systems
08.2016 - 10.2017
High School Diploma -
Woodside High School