DeVel Walton
Fairview Heights,IL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
Southwest Oral & Facial Surgery
St Louis, MO
11.2021 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Program Supervisor
Sevita Health Care
Swansea, IL
07.2019 - Current
- Directed team of 15 personnel, overseeing records, performance and quality assurance.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Organized and managed program development from conception through successful execution.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Led onboarding activities for student employees to equip staff in daily responsibilities.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Residential Director
Sky Star Residential/ Support Systems & Services
Belleville Il
05.2021 - 03.2023
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisted with on-boarding process of new hires.
- Administered compensation, benefits and performance management systems and safety and recreation programs.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Updated employee files with new details such as changes in address or salary levels.
- Initiated direct deposits and prepared manual checks for employees.
- Supported personal needs of residents dealing with diverse conditions
- Maintained confidentiality of classified and sensitive materials.
- Conducted background investigations and security checks for employees and contractors.
- Prepared and submitted reports outlining findings.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced team performance through regular supervision, coaching, and training of case managers.
- Improved client outcomes by implementing effective case management strategies and streamlining processes.
- Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
- Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
- Developed strong relationships with community partners to facilitate access to resources for clients in need.
- Spearheaded the development of a new case management software system, improving efficiency and data tracking capabilities.
- Implemented evidence-based practices in service delivery, resulting in more successful outcomes for clients.
- Streamlined internal communication processes, ensuring timely updates on client progress and facilitating better decision-making among staff members.
Community Support Specialist
Adapt of Missouri
St. Louis, Missouri
11.2020 - 06.2021
- Enhanced client well-being by providing personalized support and resources tailored to individual needs.
- Improved community engagement by organizing and leading support groups, workshops, and events.
- Collaborated with multidisciplinary teams for comprehensive service delivery and improved client outcomes.
- Developed effective communication strategies to facilitate understanding between clients and their support networks.
- Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.
- Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
- Established trusting relationships with clients, fostering a supportive environment for growth and selfimprovement.
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Implemented data-driven interventions for continuous improvement in client outcomes and program effectiveness.
- Maintained up-to-date knowledge on relevant policies, regulations, and best practices through ongoing professional development.
- Improved client outcomes by developing and implementing individualized treatment plans tailored to specific needs.
- Enhanced client engagement through consistent communication and support, ensuring progress towards recovery goals.
- Maintained thorough documentation of client interactions, assessments, and treatment plans to ensure accurate records for all cases.
Administrative Support Assistant
U.S Department Of Justice U.S Marshal Service
St Louis, MO
02.2019 - 10.2020
- Maintain great commutation skills when resolving complex problems.
- Request local designations and sentence compilations
- Process out of district designation request
- Process Court Orders, Study Orders & return Orders.
- Properly generate surrender letters and verify by facility.
- Approve and process prisoner medical requests
- Submit and process prisoner medical bills
- Enter Civil and Criminal Process.
- Maintained office calendar for all events, informing employees of changes or pertinent information quickly.
Universal Banker
Lindell Bank And Trust
E St.Louis IL
11.2015 - 12.2018
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Education
Bachelor of Arts - Human Resources Management
American Public University System
Charles Town, WV12.2023
Associate of Arts - Retail Management
American Public University System
Charles Town, WV06.2017
Skills
- Conduct Policies
- Staff Meeting Coordination
- Admissions Screening
- Parental Interaction
- Microsoft Word, Excl, PowerPoint, Outlook & Publisher
- Problem Solving
- Talent Acquisition
- Employee Relations
- Joint Personnel Adjudication System (JPAS)
- Commercial Property
- Employee File Updates
Timeline
Front Office Assistant
Southwest Oral & Facial Surgery
11.2021 - Current
Residential Director
Sky Star Residential/ Support Systems & Services
05.2021 - 03.2023
Community Support Specialist
Adapt of Missouri
11.2020 - 06.2021
Program Supervisor
Sevita Health Care
07.2019 - Current
Administrative Support Assistant
U.S Department Of Justice U.S Marshal Service
02.2019 - 10.2020
Universal Banker
Lindell Bank And Trust
11.2015 - 12.2018
Bachelor of Arts - Human Resources Management
American Public University System
Associate of Arts - Retail Management
American Public University System